Reseñas (7.091)

Calificación general
4,8
Recuentos por nivel de calificación
  • El 91% de las calificaciones son de 5 estrellas
  • El 4% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 3% de las calificaciones son de 1 estrellas
Fecha de modificación: 8 de septiembre de 2018

I was excited about this initially but not anymore. Their service response time is super slow....takes a number of days...for simple fixes...and that IS NOT how a business runs in this age of the digital world....may be because my service is free...but that's even worse....looking an alternative before my store gets traction! i could give a Minus 1 Star..if there was an option!

Bazaar2you
Estados Unidos
Alrededor de 1 año usando la aplicación
1 de septiembre de 2015

I really didn't want to write this review as I wanted to get the problems I've had resolved but have heard nothing back after several emails and over a week of waiting. Only my first ever customer got a review email and after that no one else did which now means I have lost a lot of opportunities for reviews. It's a shame as other reviews have been so positive but that's just not my experience. I got an initial response and then haven't heard anything since.

Crash Ball Rugby
Reino Unido
Alrededor de 1 año usando la aplicación
24 de julio de 2018

way too expensive and not worth it
we spent $5000 for this for ONE year... and definitely not worth that investment.

Neurogum
Estados Unidos
Alrededor de 1 año usando la aplicación
23 de marzo de 2017

I don't normally write negative reviews, but I am frustrated beyond belief and I would NOT recommend Yotpo to anyone — friend or foe!!! My customer reviews have not been not showing up on my website for months. I'll give you that you responded to me a couple of times; then, after that, I guess you just decided it would be easier to ignore me and the problem. I see from reading the negative reviews that I'm not the only one. If you ask me, you have the worst customer service on the planet. I can't believe you have the audacity to tell me I should try to contact the developer now — before I post this negative review. Seriously?!? How dare you!?! I did exactly what I was supposed to do for the last two months, you dropped the ball. You don't deserve another chance. I contacted customer service too many times to list. I even tried going through your website, which apparently only wants to deal with me if I'm a 'potential' customer not an 'existing' customer with complaints. I even warned your customer service people that if I didn't hear back I would be switching apps and writing a negative review. So my actions should come as no surprise. What I say to you Mr. App Developer is your company should get their customer service act together!!! My time and my business are just as valuable as yours and if you expect to keep customers you should treat them with the respect they deserve.

Homespunandhandson
Estados Unidos
11 meses usando la aplicación
21 de marzo de 2015

Poor App. Pathetic word limit with no way to post video. Unbelievable. You would think this is something easily resolved in the 21st century

INNOVO GROUPS
Estados Unidos
10 meses usando la aplicación
21 de abril de 2022

RUN AWAY! We tried to make the switch from Judge.me to Yotpo in order to get the Google trusted reviews integration. We have the enterprise version so we had a custom implementation. The implementation took 7 months due to lots of issues on the implementation and account management teams, and it FINALLY went live yesterday - at which point over 10,000 customers were mistakenly sent review requests for extremely old purchases, in some cases orders made 6 months ago. We're now dealing with a flood of confused and annoyed customers. This was after being assured that only customers who ordered in the last ~3 weeks would be emailed. Literally the least professional and biggest waste of time I've ever encountered.

The Foggy Dog
Estados Unidos
10 meses usando la aplicación
Yotpo respondió 14 de agosto de 2022

Thank you for taking the time to leave your feedback, it is invaluable to us. David from our customer support team has reached out to you and we are still waiting on your response. Please feel free to reach out to us at any time, and we would be more than happy to help you with any issues or concerns.

22 de febrero de 2020

Over priced when your orders increase. There's other review apps with the same functionality for 20% of the price.

DriFire
Canadá
9 meses usando la aplicación
Yotpo respondió 30 de junio de 2020

Thanks for taking the time to leave a review, we're so sorry to hear about your experience. We've updated our pricing model in an effort to be more flexible, and are continue to evaluate it in an effort to most adequately serve each and every business at the different points in their journey. You can learn more by visiting our website. We understand there are a lot of reviews platforms out there and we hope you find the right fit! Thanks again for your feedback!

9 de noviembre de 2022

Not a happy camper. Not getting straight answers to many issues. Review not pushing, Review not publishing, rewards not working properly. You are back in the penalty box again!

The Abbey Collection
Canadá
9 meses usando la aplicación
Yotpo respondió 9 de marzo de 2023

Thank you for sharing your thoughts with us, and apologies for the inconvenience. After looking into your account, we saw that our team was able to assist you with this issue. If you're experiencing difficulties, please reach out to our support team for help.

21 de septiembre de 2021

If you care about design of your store and how reviews are displayed then please do not use this app. The CSS editor is insanely expensive, the basic version of the display widget is crap.

NOOE.co
India
8 meses usando la aplicación
2 de enero de 2022

A nightmare to install and use compared to other similar apps! Very few features on the free plan, again compared to other apps.

XBODY UK
Reino Unido
8 meses usando la aplicación