Yotpo: Reseñas y Fotos , 6.592 reseñas
The app is ok, but the support is so bad, that you better hope you don't have any issues. I contacted them in 3 ways - 2 emails and 1 chat (on their site). The chat rep responded 4 days later, telling me to email them. The email rep responded 4 days later telling me that what I need to do is possible, but didn't tell me how to do it. At that point, why have a support department at all?
Works fine and easy to install! But it is too expensive. Everything cost, if you would like ratings on your Google Shopping Ads it starts from USD 249/month. Now looking to move over to other apps that are more cost effective. A bit of lack from support also..
EDITED: This app was great at the start (see original review which was over a year ago), however "back then" I was a premium customer, and now the Premium features that were so alluring aren't even available to my "price level".
I was paying more for this app than for my Shopify store itself - with no benefits. Reviews really dropped off the past few months even though I had more sales and didn't change anything.
I've gone with Judge.me which is a much better price, EXCELLENT customer service, and the app just looks better.
ORIGINAL (that I got 30days free for writing) - Excellent app - looks really good and the automatic email is great. I had to ask support a fairly simple question and they replied fast. Highly recommended.
Good basic app for collecting basic reviews. But if you want ANY additional features you are going to pay more money and big bucks for it. Their literature is very unclear as to what features are included in your plan. I spent countless hours trying to install features they advertised on their site, only to hear back that I need to pay more $ for these. Not cool guys.
Hey Grip Clean,
Thanks so much for your feedback. I have also reached out by mail to see if I can help at all with the features you would like to use.
Our pricing model is available on our website and in your Yotpo admin. For our Growth plans (up to 500 orders per month) you can choose from packages ranging from $29 up to $129 a month.
Would be really happy to assist you in understanding which features are available on which plan, and to ensure you get set up well!
Thanks again for your feedback!
Melanie - Customer Care
What should be included in a basic plan isn't... I emailed in because there was an issue and was told that the plan I was on ($30) a month was going away and it was going to $399 a month!!! Who in their right mind would pay $399 a month for things you can get with other review apps for under $40 a month ????? They take FOREVER to respond to support requests. I'm really still unsure why their reviews are so high..... OH and they hide prices on their site now so you have to give them your info to find out it's ridiculously expensive.. No thank you.
I added this app today and it shut me down before I could use it!!!!! My Shopify theme is Supply. My logo AND NAVIGATION MENU disappeared and it took hours for Shopify to find the bug. Do not install this app, or any other app, unless you are certain that their code will clealy integrate with your store theme.
Did a good job but there was no way to turn off sending a review request to returning customers, which annoyed many of my loyal customers who thought I was spamming them, so I had to disable it. Hopefully the Shopify review app handles this better.
I'm trying out the app for free at the moment.
What surprise me is that customers are able to post their negative reviews (incomplete 1 side story) onto their private social media platforms and there is nth i can do about it. I was under impression if i don't link it to my business's social media page it should be fine but I'm wrong.
If you are testing a product with some negative reviews then be sure to know Yotpo allows your customers to broadcast it to their social media platform to complain only!
There is no chat support, the interface is really unfriendly, i can;t figure out how to change my email message to customers from the panel. This is a great app for what it does but it is very hard to use for some one like me who is a beginner.
Dreadful value and disappointing integration with little customisation. Charging so much PER order (not per review) is also a massive turn off.
Thanks for taking the time to leave a review, we're sorry to hear about your experience. We've recently expanded our pricing model -- for our Growth plans (up to 800 orders per month) you can choose from packages ranging from $19 to $249 a month. For larger businesses, we have custom packages available, and would be more than happy to discuss the right fit for you. Visit our site to learn more. Our goal is to help your business grow and strengthen your customer community. If you would like to get in touch to chat further, we would be happy to assist you further. Thanks again for your feedback!