Yotpo Product Reviews & UGC

GREAT

We had a great experience with their support team. Very quick to respond and helpful and knowledgeable.

The interface of the app isn't as user friendly as it could be BUT the customer support they provide through Live Chat is A*! Super helpful and incredibly capable.

The app is really good and customer service with James C. was fantastic. Only a 4 star because I have had bad customer service interactions in the past. If I had James C. everytime it would be a 5. Happy with Yotpo overall.

We had a feature installed by John G., a growth support engineer from Yotpo's team. Despite their no-reply email system that impedes on the exchange of information, John was able to pick up our enquiry across multiple tickets and solve our issue.

We're a French brand and the application is mainly in English, so we're not giving it 5 stars because we can't make the most of our time on this application. However, the application is very good, easy to use in operational terms and the customer support team is very relevant and efficient in its responses. That's why we like this application despite the language barrier, because we get answers easily with the online chat.

Nice and easy to use for customers & myself on the back end. Support is very fast too. I love that it's got a free version. Thank you!

I use this app to collect my reviews, the tutorial for manual installation where easy to follow. I also had some trouble installing the stars and Yotpo were quick to help and respond with a script!

Great Support. I was assisted by Doner, who was very helpful and committed to helping resolve my installation issues. Highly recommended. Thank you Yotpo team!

Great app, just quite expensive! Don't bother asking about the higher level plans as most small businesses won't be able to afford them but their free plan is pretty good and their platform is quite easy to use! Support is exceptional