Yotpo ‑ Product Reviews App

I wish I could give negative stars. First, it isn't free like I was led to believe. Second, there was a code injected into my site and in order to cancel and uninstall, I have to "take the code out" which I can't figure out how to do. AND I'm supposed to submit a ticket and wait for a response... after I take the code out. They're making this so difficult. I don't think I've ever been this mad.

We we're really interested in getting this app, as we believe customer reviews are important to any business, trying to make a difference. Unfortunately , We have requested help as there seems to be an issue creating an account, and getting the app installed properly. Every email, sent takes days for a response, and then once you reply to that email, it takes days again for another response and still nothing. So I will look into another app. Good luck to those that were able to get it up and running with no issues. Im sure if I wait a few months it might happen. But I need something Now.

complicado de usar. no es clara las opciones y las reseñas no aparecen

Not recommended due to

MAJOR Technical problems:

1. Adds 61kB of javascript to your page (2x the entire jQuery Library).
2. Adds 23kB of CSS to your page. An advanced Shopify Theme has 9kB of CSS.
3. That's 84kB of added weight to your page just to show reviews.

It will lower your Google PageSpeed Rank substantially, at least 5 points.

4. You cannot import your shopify reviews easily. Shopify's review app (and other review apps) associate reviews by product_handle. Yotpo does it by "Product ID", and you have to manually find the Product ID for each handle. (https://support.yotpo.com/en/article/shopify-finding-the-product-id)

5. Because all other shopify review apps use product_handle, you'll have to reverse the process and find the handle for each Product ID if you want your reviews imported into another app.

There are other alternatives that are 100% compatible between each other and only add 14kB to your page in total.

as if these were not enough...

MAJOR deal breaker: Pricing.

There's a reason why they don't list their prices publicly: basic features will cost you over $1000/year. If you want all they advertise, it'll easily go over $3000/year.

This is a scam. They say its "FREE" but once you install it, it costs $199 just for a basic plan lmao

I cannot login. Always says INVALID PASSWORD eventhough i already reset my pw and i input it correctly. Cannot reach the support team as well.

don't install it. you cant delete it from your store. Its just crap

doesnt allow for picture uploads on free version ... so honestly not worth it and paid version is so expensive

They are not transparent with pricing. Waste of time, much cheaper alternatives out there and the widgets look poor.

This is the only totally unusable app I've ever seen. Your app is just a white screen for me. Also, I cannot contact support because it's only in the app. Extremely weird. :)