Yotpo Product Reviews & UGC

Great product, easy to use and great customer service. Have had several instances they stepped in and helped me even with coding to make the presentation on our site perfect.

Ed was fantastic! The response was immediate, he fixed the problem ( we changed theme and all reviews were gone) and in a matter of 15 min it was everything solved! Very happy with the service. Do not hesitate with this app.

So basically I used to have a bad view of yotpo, hwoever, they resolved a $1500 billing issue and shoutout to all the support, especially Anne, I believe that Yotpo is very kind in support, and while I didn't speak to leadership, this Yotpo review was a 1 star and now my conception of them is 5 stars as they've processed a cost refund of almost $1,500 for a problem with billing. I've been on Shopify for years and Yotpo since then, I'm glad to say that my view of them has turned a full 180 to positive! Shoutout to Anne and Sheen and EVERYONE who helped resolve this. Including shopify's amazing support & billing team. Shopify apps and Shopify's platform are truly the best for eccommerce and Yotpo is so much better! Try them out, I have for 6 years, and even such a large issue is resolved, without much stress, so you'll be happy you did!

Avoid this app if you ever want to grow your business to more than 25 orders a month. Seems like others have the same issue. Yotpo starts off with a free version then try to pressure you into a huge contract! Way too expensive. They want to bill me over $1000 a month for this app when shopify has one for free that offers Google SEO. They charge you for every email that goes out. If you have integration to other online stores through shopify apps you are billed for those emails as well even though the customer did not order on the shopify site. Google offers free product review star ratings, but if you want to have your yotpo product reviews (not site) to show up then they make you buy their pro version. That is 8k up front for the year. They will say well it's 15k but we are giving you a deal. Alternative is to add something much less expensive like trust pilot. You will spent a fraction of what YOTPO pushes you into without any contract. Go with TrustSpot and the google app and your costs will be a fraction with the same results.

I've been using them for 7 years now and every time I needed help they bent over backwards to get my store up and running again. Highly recommend.

I was trying to update the display reviews on a checkout page. The app is partially intuitive but a little frustrating. Customer was good, but took me quite a few attempts to get there.

So far I've been loving it. I needed help recently and I received the best customer service. Jo Lorenz is awesome. Answered all my questions , helped with everthing I asked for and did it with great calmness even though I was asking for a million and 1 things. It was great working with you. Thank you!

Can someone please assist? Been a Yotpo-paying customer for years. I logged many email requests for support. Tried to talk to a bot and can't get any support. Please help me or send csv file of reviews to import into another Review app. My app is not opening for days now and only gives a blank screen. Very frustrating not to access my reviews and even more frustrating not to get any help. I tried all available channels for support many times now. Hope to get some help here

Rhenant was very helpful

I app integrates well with our Shopify store. Also, great and quick customer support. Would highly recommend.