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James was very helpful in changing our name and icon in replies. Wish this was something we could change on our own though!
Decent software. Can get expensive as you grow so take note if you work in a low GP segment with high order volumes.
Awesome app! I had some difficulties at first, but later on the support helped me.
Would definetly recommend.
I contacted customer support today and the agent, Nicole, was very helpful and prompt. There is an issue that I will need to wait to see if it's resolved, but she went above and beyond in helping me fix an additional issue that I didn't even bring up at first.
We appreciate your feedback, thank you!
The options in the app are confusing and difficult to sort through features and subscription levels. But, the reviews DO affect sales, and the support is very good. I had an issue with all reviews displaying on every page, not product-specific reviews. Nick was able to assist by editing the code in my theme to resolve the issue. Very grateful for the assist and support!
Easy to implement and works well. Definitely worth using.
Gave it four stars due to the date in American format and not changeable.
(bit harsh but worth knowing)
Stuart
Review app works fine and looks great. Support and customer service is very helpful and solves issues quickly.
Thank you so much for your feedback, we're happy to hear our customer support team was able to help quickly & efficiently.
We had an ongoing import issue and Rhemy R has been very helpful and patient. She has saved the day.
L'assistenza clienti è impeccabile. Sono sempre attivi 24h/7 su 7, molto amichevoli e professionisti.
L'applicazione fa il suo dovere, unica pecca è il costo davvero elevato... infatti se volete tutte le funzioni dovete spendere diverse migliaia di €
New review:
After my previous review, I chatted with Yotpo. The features we would need as a small business are not there, however it's still a great service to get reviews and showcase them on the site. We use their review system to capture bunch of reviews from customers and the automation is seamless. Additionally, their reviews show up on google which helps cater to awareness.
Once our business does grow to be a medium, large, or enterprise I will definitely switch over to their annual plan.
Old review:
While this is an amazing app and convenient way to do reviews. Yotpo caters mostly to their annual customer and most of the important features are on the annual plan. Unfortunately, there is no way to get up to the annual plan until your store has above 250 orders a month....
Hi there! Thank you so much for taking the time to leave a review. Our team highly values (and appreciates) your feedback; please know it is a massive part of how we evolve and continue to improve our product and services. I absolutely hear and sympathize with your frustration about not being able to have access to some of those features.
I spoke with our team members you worked with and the reason that they weren't able to offer this plan to Girl with Curves was because - with under 250 orders, it becomes extremely difficult for our customers to see the value of that plan and its features- therefore, making it a poor (and costly) experience for the customer and often having a poor impact on our relationship with them. I know you've heard it from our team before, but please know it's an informed policy based on much feedback and a trend of missed opportunities we've seen.
Our goal isn't to oversell upfront, but rather to meet our customers where they are & to grow with them, no matter the stage or scale they're at. If there's anything further that we can do, please feel free to reach back out to Alana or our support team.