리뷰 (7,096)

전체 평점
4.8
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2017년 12월 21일

DO NOT INSTALL THIS APP! Once you do a mistake, it is done. The app will not fix it anymore. In fact, I have uninstalled the app and it is still running on my website, and I have no idea how is that even possible. Just forget it about it. Completely irresponsible team behind this app.

Toys 4 Wise Kids
리투아니아
앱 사용 기간 5일
2020년 8월 10일에 편집됨

Photo reviews are only available for paid plan 30 usd per month that is too much to pay every month
I have deleted this app but they still sending emails to my customers w

MyMetalCraft backsplash tiles specialists
폴란드
앱 사용 기간 5일
답글 Yotpo개 2020년 7월 15일

Thanks for taking the time to leave your feedback, we're sorry to hear about your experience. Photo reviews are available on our Growth plan which starts at just 19$/month.
If you would like to get in touch, we would be happy to chat further about your experience and try to help.

2020년 11월 16일

Installed the app but needed help to activate the widget in the way that I wanted, which involved inserting code into my store. I requested help and received an initial response asking for access to my store but since then I have heard nothing and no amends have been made to my store. Poor service, wouldn't recommend.

Pillowsprays
영국
앱 사용 기간 5일
답글 Yotpo개 2020년 11월 24일

Thank you for taking the time to leave your review. We completely understand your frustration and we apologize for the delayed response time. Our support team representative has reached out to you and successfully completed the widget installation. We are constantly working on improving both our products and our support and your feedback is incredibly valuable to us. Please do not hesitate to contact us if you encounter any further issues.

2021년 7월 16일에 편집됨

Customer service is terrible and the app is not performing well.
The guidelines are unclear and Customer Service further confuses customers. For the majority of them, are not familiar with their company policies and have language barriers I think. They are super slow and just send out links to clients for you to get by. Becarefull, you might lose money dealing with them, time and energy. They are not helpful at all. I'am not talking about one experience, most of their agents offer poor customers service. Something smell fishy with them. There is no transparency, they are hiding information to people.

Tote Addicts
캐나다
앱 사용 기간 5일
답글 Yotpo개 2021년 9월 30일

Thank you for leaving your feedback. Firstly, we'd like to apologize for any inconvenience you may have experienced. After looking into your case, a customer support agent has reached out to you in order to assist you but unfortunately, we have not heard back from you. If you are still experiencing any lingering issues, please feel free to reach out at any time and we will do our best to help.

2020년 7월 26일

This app is violating the GDPR. Very sneaky. I installed it and was welcomed by a pop up saying "thank you for installing, we now have access to your customer base and we have the liberty to email them". I had contacted Shopify support and their support thrice and they still have not undone this.

Tia-Nova
루마니아
앱 사용 기간 4일
답글 Yotpo개 2020년 8월 25일

Thank you so much for taking the time to leave a review. We want to apologize for any negative experience you may have had with us. We do want to clarify that Yotpo is committed to the GDPR and our platform is fully aligned with the global privacy laws. Please see our privacy guide for more information - https://www.yotpo.com/yotpo-privacy-guide/

During installation we allow our customers to send up to 200+ extra review requests to past customers, in addition to their automatic review requests which will be sent to future shoppers. Note that the emails that are sent are from your behalf and based on your customers' consent to receive emails from you.

Upon receiving this review we tried to reach out. If you'd still like to get in touch, we'd be happy to try to help.

2016년 7월 23일

Literally the only app that doesn't disclose pricing. Support takes about a month to respond as well.

Glacier Nutrition
미국
앱 사용 기간 4일
2023년 9월 8일

Junk software, and contacting customer support is not helpful at all, data syncing is a waste of time!!! Do not use!! !!

Acko
미국
앱 사용 기간 4일
답글 Yotpo개 2023년 9월 18일

We're sorry to hear that you've experienced issues while syncing your data. Our team has been in contact with you and we've resolved the issue. We've tried following with you on several occasions, but we have not heard back. If you're still experiencing issues, please let us know.

2018년 9월 25일

It took ages to get any human from support to answer our questions. It would be great to get response from support quicker

ORIGINALAUSTRALIANUGG.COM.AU
오스트레일리아
앱 사용 기간 4일
2022년 7월 15일

the worst customer service I have ever experienced, if you think you need help do not use this app, on the other hand I could not finish the installation because it was very complicated and when I asked a question I had to wait 24 hours for the answer, they just They know how to send marketing emails and they have been blocked in my emails.

Life for Pawz
미국
앱 사용 기간 3일
답글 Yotpo개 2022년 8월 14일

Thank you for taking the time to leave your review, we truly appreciate it. We apologize for any inconvenience you have experienced. Our customer support has tried reaching out to you twice, but unfortunately, we did not hear back from you. Please feel free to reach out to us at any time either by replying to our emails or by opening a new support ticket.

2023년 10월 16일

The worst customer service. Downloaded this app and uninstalling it just as fast as I did because of the crappy support I just got from Joian Z. You need to do better. Loox works just as fine even better and cheaper. Your prices are not cheap and to get such unhelpful support is a shame.

AMEKANA
미국
앱 사용 기간 3일
답글 Yotpo개 2023년 11월 28일

Thank you for your feedback — we're sorry to learn that you're experiencing difficulties with our Reviews product. Our support team has contacted you several times, but we have not heard back. Please reach out to us so that we can better understand the issue and provide assistance.