리뷰 (7,086)

전체 평점
4.8
평점 수준당 개수
  • 평점의 92%가 별 5개입니다
  • 평점의 4%가 별 4개입니다
  • 평점의 1%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 3%가 별 1개입니다
2024년 9월 3일

Overall app is fine but the support I got was terrible. They took so long to respond and the issue I was facing hasn't been resolved.

RunwayCurls
미국
앱 사용 기간 7년 초과
답글 Yotpo개 2024년 9월 30일

Thank you for your feedback.

We have taken action about the delay and we're glad we were able to fix the issues through your support case.
Feel free to reach out again.

2024년 7월 27일

I didn't expect such a great service today, given that it's the weekend. Ian Christian quickly checked for additional help after understanding my questions and connected me with Ruzsel John. Ruzsel took me through all the details via Google Meet. Great English skills. Perfect communication. Clear explanations. It saved me probably many hours of trying to resolve my question on my own. A great thank you !

skylab-shop
영국
앱 사용 기간 대략 2년
답글 Yotpo개 2024년 8월 19일

Thank you for the fantastic feedback! It’s wonderful to hear that Ian & Ruzsel communication and expertise saved you time.

2024년 10월 9일

They answered every question I had with care. I would especially like to thank Ethelbert Santos for his help.

Jojomia
터키
앱 사용 기간 7일
답글 Yotpo개 2025년 1월 24일

Thank you for your feedback!

2024년 6월 11일

I love their technical team. I’ve been using this web app since 2019. I’ve built up so much customer rapport using this wedge, and I recently redid my website and the reviews disappeared but Wendyle fixed it in less than five minutes! I love how you can click on the reviews from the top of the page and go to the bottom to review all your customer reviews on your products!

Naturalistics
미국
앱 사용 기간 거의 6년
답글 Yotpo개 2024년 7월 11일

That's wonderful to hear! It sounds like you've had a great experience with Wendyle and the support team. The ease of accessing customer reviews is definitely a plus. Thanks for sharing your positive feedback!

2024년 10월 13일

I highly recommend Ian Christian C. He solved my problem quickly and efficiently in a timely and polite manner. Great Job! Thank you Christian.

Earthcare Seeds
미국
앱 사용 기간 3일
답글 Yotpo개 2025년 1월 24일

Thanks for the great feedback!

2024년 9월 26일

Great Service provided by Doner P. Thanks for the support!

We Love Doodles
미국
앱 사용 기간 3개월
답글 Yotpo개 2025년 1월 24일

Thank you for your feedback!

2024년 8월 3일

Ruzsel John has truly made my day with his exceptional support and understanding. From the moment I reached out with my concerns, Ruzsel took the initiative to ask me to screenshare, which was a first for me. This proactive approach allowed him to dive deeply into the issues I was facing.

During the screenshare, Ruzsel was able to quickly identify and diagnose several problems that had been troubling me. These included a persistent issue with a double star rating appearing on each product page, a problem where the store reviews were not displaying correctly on the website, and a technical glitch where the website domain on Yotpo was still showing the Shopify string, even though my primary domain on Shopify was set correctly.

Ruzsel’s efficiency and dedication were evident throughout our session. He worked diligently and with a level of care that went beyond my expectations. The speed with which he addressed and resolved these issues left me feeling incredibly elated with the results.

I genuinely wish all customer service agents could exhibit the same level of understanding and concern for the functionality of the Yotpo brand as Ruzsel does. His exceptional support has not only resolved my immediate concerns but also greatly improved my perception of the Yotpo app. I now feel a renewed sense of peace with the plan and am even considering investing in additional features, thanks to Ruzsel’s clear demonstration of how Yotpo can effectively meet my needs.

Before interacting with Ruzsel, I was on the brink of giving up on using the app altogether. However, his assistance has restored my faith in Yotpo, and I now feel more confident and optimistic about continuing to use it. His help has been invaluable, and I am sincerely grateful for the difference he has made.

Valmurr Wigs Wefts And More
미국
앱 사용 기간 4개월
답글 Yotpo개 2024년 8월 19일

Thanks for sharing your experience! We’re so glad Ruzsel was able to help and turn things around for you. It’s great to hear that his support made such a big difference!

2024년 11월 23일에 편집됨

I have used this app for a while now and find it extremely useful as a small business owner. It's been great in letting me test out the application on the free setting and as my business grows, I can see how useful it is and how beneficial it is. There's been a couple of issues in getting various things to perform as I like. Every time I've contacted with a help request, the help is super friendly and efficient. No hanging around an hour going back and forth using chat functions, just a simple email. Arven understood my request immediately and was able to get my store working perfectly. Thanks as always :)

Wild Venus
영국
앱 사용 기간 10개월
답글 Yotpo개 2024년 8월 19일

Thanks for sharing your experience! Good to hear that the Star Reviews issue was quickly resolved!

2024년 11월 15일

Daniel P, you're great thnx

Galway Bay Apparel, LLC
미국
앱 사용 기간 3개월
답글 Yotpo개 2025년 1월 25일

Thanks for the feedback!

2024년 9월 30일에 편집됨

Wendyle is amazing! I got some questions about importing and exporting the reviews, she supported me from the start to the end, and fixed everything I encountered. And she is super efficient in fixing my problems. This is the type of support we all need as a brand owner.

*Update: I had some new questions about exporting and importing reviews, and Ruzsel J and Doner assisted me for the last two times. They did an amazing job, fixing my issue very quickly. They were knowledgeable, provided all the information I needed, and offered fast and straightforward support.

SLEEP ZEBRA
미국
앱 사용 기간 대략 1개월
답글 Yotpo개 2024년 9월 20일

Great to see our support agents shine! Thank you for sharing your experience!