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Really great support team - slightly delayed response time but all issues are fixed easily and according to your instructions. Time to start collecting some reviews!
Everything about Yotpo is good, but it's a bit pricey. They have great CS/live chat help when needed, and all their features are amazing for reviews but also SEO.
Great customer support and attention to detail from their team. The jump between the free plan and paid plan is pretty huge, so that might be an issue for us, but a great product.
can you please help me to install my yotpo properly
Thanks in advances
Great customer service, easy to deal with, knowledgable...............................................
The app is a bit slow, but overall it does the work and has good features. I had an issue with the backend and it was quickly sorted out by Lemuel from Yotpo. Good customer service and fast problem resolution.
The app is easy to use; however, there are some issues during my experience which I think are not quite convenient. Whenever I want to change the widget's display, it doesn't show immediately even though I select the "immediate update" button. This thing also happens with the auto-publish review (They told me that the review is published within 24 hours, but I thought it's supposed to be posted right after being submitted). Also, there is no "import reviews" part on the app at my end, and that's quite weird, but they did help me input it on the website. In general, the team is really supportive. They helped me to fix those problems quite fast. But if those above issues are fixed, it would give a better experience for users.
Mary Ann in the customer service team was amazing am very happy with the support she provided. My developers were having problems displaying the star ratings on various pages of the website. Mary Ann helped me with this instantly and was able to do this for me.
Thank you for your review. We're happy to hear Mary Ann was able to help you get everything set up.
Great App - easy to install, great support, worth your time.
I've only had the app for one day, but it easily integrated into my Shopify Dawn theme. Waiting for my first handful of customers to get their reviews in to really see how this works. Also waiting to see how the email system works. However, had a great chat with Doner P this morning who was incredibly helpful in answering several questions I had, sending me several links to walk me through how to do things I needed help with etc. Giving 4 stars because it's only been a day and I'm waiting to see how it goes, but so far so good.