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The support provided by this app has been disappointing. Numerous issues occurred after installing Yotpo, and the support team was unresponsive, taking more than a week to reply. When they did reply they were extremely unhelpful and bounced me from one support staff to another without fixing any of the issues. Even after the app installation, the plugins persisted, leading me to hire coders to rectify the website and completely remove Yotpo. I do not suggest this app, especially for smaller businesses in need of reliable support.
Thank you for your feedback — we're sorry to learn that you're experiencing difficulties with our Reviews product. Our support team has contacted you for a product call, but we have not heard back. Please reach out to us so that we can better understand the issue and provide assistance.
I reached out to Yopto on exactly April 16th for help with transferring my fera reviews to yopto. We are relaunching our company and have undergone a rebrand (product name changes), the only thing that has changed is the name of the products otherwise the product is the same. These are genuine reviews and when we reached out they responded with an excel file we have to use to format the review. We GAVE them the excel file they requested and responded promptly to all their questions. But instead of responding they have delayed our RELAUNCH. Instead of asking the right questions and genuinely helping they been assumptive and dismissive. I would not recommend this app or integration at all.
Thank you for your feedback — we're sorry to learn that you're experiencing difficulties with our product. Our support team has contacted you for a product call, but we have not heard back. Please reach out to us so that we can better understand the issue and provide assistance.
was not able to fix the errors after following instructions. contacted them twice to resolve the issue. automated response said they would reply within 24 hours. Never did! Uninstalling the app right now. This is my 1st negative review for an app.
Thank you for your valuable feedback.
We're sorry to learn that you're experiencing these difficulties. Our support team has contacted you in order to fix the issue you experienced,
please do not hesitate to respond so that we can better understand the issue and provide assistance.
Very poor
Without any customer support
And you will be very frustrate to use it, never recomend it!!!
Thank you for your feedback.
We are sorry to hear you had a frustrating experience with the Google Shopping syndication feature. Please note that Google's guidelines require at least 50 reviews for Google Shopping.
We reached out to you on your case to address your concerns and think of a solution.
Please do not hesitate to reply to it so we can further assist.
A couple years ago, we tested out Yotpo but had issues and decided to cancel. We decided to give it another try but the customer service is almost non-existence. It's been now 3 days with no response. I guess this app is not meant for us to use.
Thank you for taking the time to share your thoughts with us. We're continuously working to improve our products so that our clients can get up and running without any hiccups. Our records show that our team has been in contact with you and have resolved all issues and answered all inquiries about the product. If you have any concerns regarding the product, please don't hesitate to contact us.
EXPENSIVE AND HORRIBLE CUSTOMER EXPERIENCE. DO YOURSELF A FAVOR and GO WITH ANOTHER APP
We regret hearing about the challenges that you encountered with the support team. We apologize if we didn't promptly address your reviews import requests and resolve the widget issues. We value your feedback and are fully dedicated to providing further assistance and finding solutions. Please don't hesitate to contact us if you need our help.
This app doesn't load. Its not sending review requests. I cannot export my reviews even. I pay 169 per month for this app and it doesn't even work.
Thank you for your feedback.
Our apologies for the experience. We would appreciate it if you gave us another chance.
Please do not hesitate to respond to your support case or to our email reach-out so we can assist you further with your automatic review request issue.
I used this app for 10 years have thousands of reviews but now that I could not afford their premium level they have locked me out of my account and REMOVED over 10,000 plus reviews of all my products over the years just because I wanted to switch back to the free service instead of paying during COVID, so BUYERS BE WARE they are vicious with their tactics
The app works fine, but the tiering model is terrible. If you upgrade from the free, it's just not affordable for a small business order. Additionally, their support staff is incompetent, nasty and very aggressive. They still call me once a week to upgrade, without even answering my support questions. Some of these support issues are weeks old lol. I still have a few inquiries out that have been completely ignored. I do not recommend this app!
I have been with Yotpo since 2015. I am disappointed to find Yotpo doesn't compare well with reviews.io, they offer a more comprehensive package for a cheaper price. i.e custom questions, customer images and Google rich snippets. I tried contacting support but a robotic support agent didn't reassure me.