리뷰 (7,076)

전체 평점
4.8
평점 수준당 개수
  • 평점의 92%가 별 5개입니다
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2024년 4월 18일

Great app and has worked very well for our site. I would gladly recommend it to others. Amazing customer service in their Chat.

GrillStuff
미국
앱 사용 기간 7년 초과
답글 Yotpo개 2024년 5월 24일

Thanks for your feedback, we really appreciate it.

2024년 7월 23일

Great app and Mitch in CS was excellent - went above and beyond to fix my issue with a great idea and very fast implementation. Thank you Mitch!

Tampon Tribe
미국
앱 사용 기간 3년 초과
답글 Yotpo개 2024년 8월 19일

Thank you for the feedback! We appreciate your kind words and are here if you need anything else!

2024년 8월 22일

wendyle was able to resolve my concern right away

Modern Minx
미국
앱 사용 기간 거의 2년
답글 Yotpo개 2024년 9월 20일

Thank you for your feedback!

2024년 4월 15일

Yotpo has some of the best customer service I have ever experienced. I had issues getting the widget to show up under the products on my collection pages. When I reached out for help, John G quickly responded and resolved my issue. He saved me from the headache of trying to edit the code myself.

Highly recommend. Any issues you have they will solve.

Nessa Hill
미국
앱 사용 기간 대략 1년
답글 Yotpo개 2024년 5월 24일

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

2024년 6월 15일

Yotpo offers many features. They are too many to list here, but as a small business that is scaling quickly we also need features of larger business and they have all the bells and whistles. And customer service is always - and I mean always - top notch. Fast and friendly. Can't ask for more =)

Alchemystik
미국
앱 사용 기간 1년 초과
답글 Yotpo개 2024년 7월 15일

Thank you so much for sharing your experience! We're thrilled to hear that Yotpo's wide range of features meets your needs as a growing small business. It's fantastic to know that our customer service has consistently provided fast and friendly support. Your satisfaction means a lot to us, and we're here to support your business every step of the way.

2024년 7월 31일

We worked with Ian Christian via chat support to resolve a minor issue we were having where the app recently began to prompt us to go through onboarding, despite the fact that we had set up and customized the app months earlier. We didn't want to reset any of our customizations, so we wrote into support to ensure we handled resolving this properly.

Without confirming anything with us, the agent apparently clicked "okay" on our onboarding prompts (exactly what we did not want to do) and reset all of the customizations we had implemented. This erased all of the professional development work we had paid for in customizing the widgets on our website, and additionally reset all the emails we had customized as well.

While I understand mistakes happen, the most frustrating aspect is that the agent did not seem to care that they had done this. They hardly responded to our follow up questions, then flatly stated that they can't revert back to before they erased all of our customizations.

After some pressing, they said they would escalate this matter to tier 2 support, but they had no estimate of how long it would take to hear anything, or if they could help at all anyway.

In this case, we regret reaching out to Yotpo support. They degraded our customer experience and now will cost us time and money to correct everything they erased and reset.

Upline Brewing
미국
앱 사용 기간 7개월
답글 Yotpo개 2024년 8월 12일

Thank you for bringing this to our attention. We understand how important your customizations are and your efforts you invested and we are taking this matter seriously. Our apologies for any inconvenience caused.

As discussed in your support case, we have taken steps to ensure that the onboarding prompt will not affect your existing setup moving forward.

Additionally, for the inconvenience, we have offered to have our help with customizing your assets free of charge. Feel free to let us know should you want to proceed with this through your support ticket.

2024년 8월 8일

Works well! When I needed help Doner P. resolved the issues quickly. There a different options to suit different needs!

EARTH TO ROOTS
영국
앱 사용 기간 6개월
답글 Yotpo개 2024년 8월 19일

We're glad to hear Doner resolved your issues quickly. Thanks for the review!

2024년 12월 7일

I do NOT recommend! Hard to use, and chat bot is annoying.

JohnVsGBM
미국
앱 사용 기간 대략 1시간
답글 Yotpo개 2024년 12월 11일

Thank you for your feedback!

Please do not hesitate to respond to your ticket so we can assist you further with your on-site widgets installation.

We are continuously improving our AI chatbot in order to provide the optimal experience for our customers and we apologize for your negative experience with it.

2024년 11월 3일

muy bien

MAMITA BOTANICAL SKINCARE
스페인
앱 사용 기간 3년 초과
답글 Yotpo개 2025년 1월 24일

Thank you!

2024년 8월 7일

I received excellent service resolving our product reviews template issue on the Yotpo app. Ruzsel John was prompt, professional, and efficient. Highly recommend!

Provasil
미국
앱 사용 기간 3개월
답글 Yotpo개 2024년 8월 19일

Thanks for the great review! Your recommendation means a lot to us!