Yotpo Product Reviews & UGC

I am updating my review, and from 2021 to now this app has still been outstanding. Great app, works so well, and the customer service is excellent.
Great job, Highly recommended!
I really love this app, it has helped me get reviews with no work from me. Their customer service has also been excellent. Thank you Mark for helping me with a problem, you were quick and efficient.
Highly recommended!

Great customer support! So far had only positive experience and really happy! Can easily recommend to anyone!
And thansk to Jasmine for excellent customer service!

Amazing support, have been depending on YOTPO since 2015 and everything is great as expected :)

Amazing support from team members, quick reply if we need any help, really affective widgets, our sales increased after using YOTPO app, Really recommend it if you are looking for successful store.

Raghad Al Kheja
Co-Founder

I love this app and have been using it for 2.5 years. I recently updated my theme and the reviews were no longer showing on the dedicated review page. I reached out to Yopto and Gimbert fixed what I need and more. He added the reviews back to the review page and also added reviews to each product page. Thank you.

Elven via the customer service chat option was extremely helpful and quickly helped us resolve why a customer review was not posting to our website. He saved us a lot of time. Very satisfied. 5 stars!

I highly recommend this app easy to use and customer service is amazing. Mary Ann helped me out so much, she helped with with an issue I was having so quickly and she was so polite.

I thought it was a bit difficult to set up on my own, so I talked to Gimbert through Yotpo's chat and he helped me in minutes! Fast and god service.

BEWARE! I don't usually leave such bad reviews but yotpo deserves it. I added yotpo reviews to my store just after I started my store 1 year ago. Since then, I've had thousands of product reviews added through Yotpo! Great right? No.

I'll admit, I like that yotpo emails my customers automatically after 14 days, requesting their product review which then goes live on my product pages.

My BIGGEST issue is that yotpo's reviews do not show in google (rich snippets).

Rich snippets are important to show potential customers in google search, google shopping etc. a product's star rating and number of customer reviews. To get access to rich snippets with yotpo, you're asked to sign up for their 'pro plan'.

Their pro plan is $4,788 per year. I just want rich snippets! I've asked if they can just add rich snippets, but they don't offer 'a la carte pricing'. Pretentious much?

Guess what? Shopify's original review app offers rich snippets. There are also 3rd party apps that work with Shopify's review app that email your customers automatically after 14 days, asking for their review. This review is then added to Shopify's original review app and shown live on your store.

That's great news, right? I'll just export my yotpo reviews and import them into Shopify's reviews app. Who needs yotpo? Well NOPE! Despite being told yotpo's reviews will upload to Shopify's original reviews app without trouble, yotpo's CSV format is completely different to Shopify's.

This leaves me stuck with using crappy yotpo without rich snippets. Don't make my mistake - stick with Shopify's original review app.

/end-rant>

I am using this app for Walmart Reviews Syndication, and so far the process has been great, I'll update this in the future to see if that worked.
Updated: it does do what is promised

Im a fan! Although I wish the premium offerings were more affordable, you can not go wrong with this App or the people behind the brand. Customer service is incredible, and never have I been left wanting. Special thanks for all of the support I regularly get from - Rilu j, Eunice, Yuval G, Kate A;- Every aspect of the team is excellent, from customer service to technical support, Backend Support, & Developers. Cheers! AGN Roots! https://agnroots.com
Adam S.