Yotpo Product Reviews & UGC

Nick gave me great support in setting up and it seems all clear now. I really appreciate that customer service is open 24/7. However what I was a bit shocked is that after I downloaded the app to Shopify it sent request to 200 plus cusotmers. I guess I have pressed skip somewhere but I would expect that there is a big warning if you send out something before you customize it. Now all emails sent don't even have my logo in it:-( and are super random. Also the analytics is quite poor and you can only see deeper when downloading a file. What is not good is that unsubcribs that are collected through Yotpo will not be integrated in Shopify customers profile. Really hope this can be integrated soon. Also a pity that you can not send the review request from Klaviyo, would love if that is all in one place. Hope these things can be improved, other things look good so far.

Overall the app works well - a few minor issues, especially with German language translation, but no deal breaker. Great customer service - especially from Donald U.

Loving the app so far! Help has been amazing, specifically Allen M. Their support team is swift and kind, and Allen was top tier in those categories. Excited to see how this feature helps out our shop.

Simoun was very helpful with the setting up.
I cannot judge the app itself yet, but it looks promising.

Alles Top, eine deutsche Version wäre Wünschenswert
Der support antwortet schnell und Kompetent. Bin gespannt wann es die deutsche Version gibt

Just completed the setup process. I had a couple of questions and needed support's help to get everything working properly and get the theme colors updated. The support online chat worked very well and Jeorge Kenneth, the support tech was very pleasant and helpful.

Amazing support. John M. sorted out us right away. Super helpful.
Only downside that features like the Reviews Carousel are only when you subscribe. You can't have some limited functionality as a free version..

Very fast response time. Answered most of my questions. Was hoping for more clarity around auto-review sending.

Great customer service with setting up this account. Looking forward to getting started, have heard wonderful things about this reviews app.

I've just installed this app and needed a small change - the chat and response was super helpful and addressed my needs immediately - I'm looking forward to using this product!