리뷰 (7,070)

전체 평점
4.8
평점 수준당 개수
  • 평점의 92%가 별 5개입니다
  • 평점의 4%가 별 4개입니다
  • 평점의 1%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 3%가 별 1개입니다
2024년 9월 26일에 편집됨

Great support from Wendyle! Big thanks to PL for helping with my popup editing issue.

Standing O Cosmetics
미국
앱 사용 기간 7개월
답글 Yotpo개 2024년 7월 15일

Thank you for your feedback!

2024년 6월 19일

Well, the support help a lot. That's a fact !
They deserve 5 Stars

amedcine
프랑스
앱 사용 기간 대략 1년
답글 Yotpo개 2024년 7월 15일

We're thrilled to hear that our support team was able to assist you effectively! Thank you for acknowledging their helpfulness and for your five-star rating.

2024년 7월 9일

Doner P. Was super helpful! Appreciate the guidance

Underground Nutrition Store
미국
앱 사용 기간 거의 4년
답글 Yotpo개 2024년 8월 19일

Thanks a lot! We're happy to hear you got the help you need!

2024년 7월 2일

Great customer service! I jumped on the chat with Ruzsel J and he helped me quickly and effortlessly! He sorted out my issues and updated everything that I needed in under 10mins with great comms and information. Appreciate your help Ruzsel J!

Slyde Body
영국
앱 사용 기간 대략 1개월
답글 Yotpo개 2024년 8월 19일

Thank you for your kind words! We're thrilled to hear that Ruzsel provided amazing support. Your satisfaction is our priority, and we're glad everything was sorted out. If you need anything else, we're here to help!

2024년 6월 1일

useful an app that I have used for a long time also their support is awesome, Thank you so much, Mr. Ruzsel J, you helped me and I appreciate it

My Store
미국
앱 사용 기간 대략 2개월
답글 Yotpo개 2024년 6월 7일

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

2024년 5월 21일

Easy to use app and customer service is very responsive, they solve the problems and doubts within minutes.

La Boboá
프랑스
앱 사용 기간 4년 초과
답글 Yotpo개 2024년 5월 24일

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

2024년 8월 17일

Ruzsel J thank you for fixing my issue your the best

J&J Detailing Services
미국
앱 사용 기간 대략 1개월
답글 Yotpo개 2024년 8월 19일

Thank you for sharing your experience!

2024년 5월 8일

I had a specific issue and Daniel P. from the support team was very helpful and able to help out quickly. Yotpo and the support team have been great!

Shop The Courts
미국
앱 사용 기간 4개월
답글 Yotpo개 2024년 5월 24일

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

2024년 5월 19일

Gabriel S was fast and nice. He solved my issue within minutes. Highly recommend.

ORY Organics
미국
앱 사용 기간 8개월
답글 Yotpo개 2024년 5월 24일

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

2024년 5월 23일에 편집됨

May 23 review - UPDATE
I have to say that once you get the app integrated and moving - which will probably take 2-3 weeks of massive amounts of back and forth over email, explaining the same thing repeatedly to different people and doing multiple chats to trouble shoot - it's good.

However, if you get a free trial period overestimate your # of orders because even if you're told that you can adjust it during your free plan, you cannot and nothing will move the support team to help you to do it. So, opt for the higher plan and just downgrade it on the last week of your free trial because we didn't do that and, as a result, we are missing reviews being captured for half of the month of May. And it doesn't matter that our sales rep told us we could adjust the # during the trial or that it can't be that hard of a switch on the backend - no support person will do it for you without canceling your trial and charging you in full. It's incredibly frustrating.

March 18 review - This is specifically a review for the service that I got from John G. over chat - he gets all the stars and all the goodness - he spent over an hour with me going through my list of questions that had been submitted repeatedly to the support email at Yotpo which went silent for a week solid (incredibly frustrating).

So I waited for an hour in the line to get help on the chat and I would rec just doing that because while it took FOREVER to get to him, once John G. helped me we ticked through my list over the course of the next hour and a half and he fixed everything for me and answered all of my questions. There was no having to explain things repeatedly, he understood and he fixed it and we moved to the next thing.

I think once it's running Yotpo is good but the onboarding is significant so just make sure you have the time to sit and hammer all of the details out. And hope you get John G. on the chat!

erinsfaces
미국
앱 사용 기간 3개월