Yotpo Product Reviews & UGC , 리뷰 6,867개
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Marry Ann was very helpful with setting up my reviews. Would definitely recommend this app just because of the customer service she provided!
First the crew that supports this app is really helpful. I was having issues installing the app and one of the representatives actually installed it for me and I love that. Looking forward
Rilu Jane from support was extremely helpful in troubleshooting my issues and even went into my account and helped me fix some of the code directly. Best support I've ever received.
Great setup support from Ronel! I needed help migrating reviews, and they took care of everything. Thanks!
We appreciate your feedback, thank you!
This app is very good to collect reviews on delivered items. Support from Simoun has been very quick and fast.
Excellent app. I have had a positive responce from the ratings on my childrenswear and accessories store www.jumpingpuddles.co Excellent feature being able to upload ratings to FB.
Super capable, and rapidly created healthy reviews across my products from historical purchases. Awesome real-time chat support - that jump in and help you get things optimized.
thanks Mary Ann for helping me out i am new to the app so i will def do another review on that but mary ann was so helpful and answer me very quickly.
i use this app to help my business generate reviews. I love that it sends out an auto email asking for a review from my customers and I love that this is all customizable to my business needs at the time. The help centre has been great too.
New review:
After my previous review, I chatted with Yotpo. The features we would need as a small business are not there, however it's still a great service to get reviews and showcase them on the site. We use their review system to capture bunch of reviews from customers and the automation is seamless. Additionally, their reviews show up on google which helps cater to awareness.
Once our business does grow to be a medium, large, or enterprise I will definitely switch over to their annual plan.
Old review:
While this is an amazing app and convenient way to do reviews. Yotpo caters mostly to their annual customer and most of the important features are on the annual plan. Unfortunately, there is no way to get up to the annual plan until your store has above 250 orders a month....
Hi there! Thank you so much for taking the time to leave a review. Our team highly values (and appreciates) your feedback; please know it is a massive part of how we evolve and continue to improve our product and services. I absolutely hear and sympathize with your frustration about not being able to have access to some of those features.
I spoke with our team members you worked with and the reason that they weren't able to offer this plan to Girl with Curves was because - with under 250 orders, it becomes extremely difficult for our customers to see the value of that plan and its features- therefore, making it a poor (and costly) experience for the customer and often having a poor impact on our relationship with them. I know you've heard it from our team before, but please know it's an informed policy based on much feedback and a trend of missed opportunities we've seen.
Our goal isn't to oversell upfront, but rather to meet our customers where they are & to grow with them, no matter the stage or scale they're at. If there's anything further that we can do, please feel free to reach back out to Alana or our support team.