Yotpo Product Reviews & UGC

Doner did a great job resolving the issue with the button layout and logic for the Visual UGC. App works great

So simple to integrate and the customisation allows for you to theme everything to match your site. The amount of reviews I'm getting has increased massively. Can't recommend it enough!

I love Yotpo, super easy to use and the customer service is QUICK. Simoun was very helpful, with the live chat :)

Yotpo App is really a great app for online store and I recommend that every online store use this app in their store.
Kudoos to the Developer, You're awesome

Works fine and easy to install! But it is too expensive. Everything cost, if you would like ratings on your Google Shopping Ads it starts from USD 249/month. Now looking to move over to other apps that are more cost effective. A bit of lack from support also..

Not very pleased with the auto post functionality. We have reviews that have not been moderated being posted on google. I would like to remove it and the help is almost non-existent.

Thanks to Radly for helping me getting started on testing reviews and providing a solution with manual test reviews requests.

Their service is very fast and they always give correct advice. I am happy to accept their services. Thanks

BEWARE! I don't usually leave such bad reviews but yotpo deserves it. I added yotpo reviews to my store just after I started my store 1 year ago. Since then, I've had thousands of product reviews added through Yotpo! Great right? No.

I'll admit, I like that yotpo emails my customers automatically after 14 days, requesting their product review which then goes live on my product pages.

My BIGGEST issue is that yotpo's reviews do not show in google (rich snippets).

Rich snippets are important to show potential customers in google search, google shopping etc. a product's star rating and number of customer reviews. To get access to rich snippets with yotpo, you're asked to sign up for their 'pro plan'.

Their pro plan is $4,788 per year. I just want rich snippets! I've asked if they can just add rich snippets, but they don't offer 'a la carte pricing'. Pretentious much?

Guess what? Shopify's original review app offers rich snippets. There are also 3rd party apps that work with Shopify's review app that email your customers automatically after 14 days, asking for their review. This review is then added to Shopify's original review app and shown live on your store.

That's great news, right? I'll just export my yotpo reviews and import them into Shopify's reviews app. Who needs yotpo? Well NOPE! Despite being told yotpo's reviews will upload to Shopify's original reviews app without trouble, yotpo's CSV format is completely different to Shopify's.

This leaves me stuck with using crappy yotpo without rich snippets. Don't make my mistake - stick with Shopify's original review app.

/end-rant>

Rhenant went above and beyond to help me with the specific CSS changes I needed on the review widget. They were able to match the theme I'm using on Shopify perfectly as well as make knit-picky changes I had requested. Thank you so much, Rhenant! You made a huge difference to our website.