리뷰 (6,918)

전체 평점
4.8
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2021년 4월 6일

The app is easy to use; however, there are some issues during my experience which I think are not quite convenient. Whenever I want to change the widget's display, it doesn't show immediately even though I select the "immediate update" button. This thing also happens with the auto-publish review (They told me that the review is published within 24 hours, but I thought it's supposed to be posted right after being submitted). Also, there is no "import reviews" part on the app at my end, and that's quite weird, but they did help me input it on the website. In general, the team is really supportive. They helped me to fix those problems quite fast. But if those above issues are fixed, it would give a better experience for users.

Wancherpen International
일본
앱 사용 기간 6개월
2020년 11월 19일

Mary Ann in the customer service team was amazing am very happy with the support she provided. My developers were having problems displaying the star ratings on various pages of the website. Mary Ann helped me with this instantly and was able to do this for me.

My New Mood
영국
앱 사용 기간 6개월
답글 Yotpo개 2020년 11월 23일

Thank you for your review. We're happy to hear Mary Ann was able to help you get everything set up.

2023년 3월 4일

Kenneth John M was very helpful and responsive in walking through an integration/upgrade issue with my Shopify store. Thank you

Pro-Line Basement Supply
미국
앱 사용 기간 7일
답글 Yotpo개 2023년 3월 9일

Thank you for writing a review — we value your feedback.

2020년 5월 14일에 편집됨

Not happy. Yotpo limits you and is always nagging you to upgrade. They actually flat lie to their customers. Our review emails were stopped for some reason and they said "Upgrade to continue" and we were thinking "What?!" They then said that we had exceeded 50 sales this Month. Well we checked our system and in the Month of May we had only 27 sales. NO WHERE DOES IT SAY 50 SALES IN 30 DAYS, they said FOR THE MONTH. They always limit you with FREE apps but we pay to have this service and now they want more money and then what? MORE MONEY again later? No thanks. Find another review system.... we don't do business with companies with no integrity.

Pinch Skin Care
캐나다
앱 사용 기간 7개월
답글 Yotpo개 2020년 6월 30일

Firstly, we want to apologize and thank you for sharing your experience.
In our free plan, Yotpo offers up to 50 orders for 30 days. That 30 days starts right when you join Yotpo. If there was a source that did not make this clear - please do let us know and we will fix it immediately.

We tried to reach out. If you would like to get in touch, we'd be more than happy to try to help. Thank you again for your feedback.

2021년 2월 22일에 편집됨

***Updated** I have used yotpo the past 5 months and still think it's a great platform. My biggest complaint, and why I'm no longer a customer- the cost/value. We started going over 200/orders a month and the cost goes from $99 to $199 with no additional features. Even at $99 for 200 orders, that's $.50/order which is just unreasonable. Further- I'm unable to black list a product without jumping to the $500/month plan, which really doesn't make sense. I ran out of orders 3 months in a row and then started looking to other alternatives. There are dozens of other ones that grossly exceed yotpo's features at a fraction of the price. I spent the afternoon and moved from Yotpo to one of their competitors and have significantly more features, 3x more orders, and am paying less than half I was at yotpo. Their product is good, but they've priced themselves out of the market. I'm all about paying for quality, but not allowing me to blacklist "route" shipping insurance and then charging $.50/email just isn't close to worth it. I'm glad I used Yotpo, but wish I would have spent more time looking at competitors offerings before committing to them. Their customer service is good, although they do send a whole lot of spammy marketing emails, which is annoying as a customer. Also- rereading my feature request- other almost every other app has the ability to use dynamic coupons. Not yotpo, or at least not until you spend $1000/month Outstanding customer service! Faster than any other shopify App I have installed in the past 4 years. My only regret is that I didn't install this app sooner! Feature Request: I've only been on the platform for about 48 hours, but it would be really nice if the coupon setting could automatically generate custom coupons like some of the other (less expensive) apps I have running. I have a huge discount coupon code for sharing a review on social media and am very concerned about it getting loaded into a "honey" "wish" or the hundreds of other coupon databases out there. Sure, I can make the static code limited to one per customer (read- email address, I'd create a one time use email address to save $50), but aside from that, there is nothing stopping a static coupon code from getting everywhere on the internet. The upgraded coupon feature is the ability to load 100 coupon codes manually to shopify- even that, why not make it automated? Also, that pricing for the upgraded coupons is not available on any plan I've seen online. Overall- I'm very happy with the app thus far. I know they'll read my input because it's on here, but that doesn't take it away from 5 stars. Looking forward to working with you all indefinitely!

All Purpose Creams
미국
앱 사용 기간 7개월
2022년 5월 22일에 편집됨

This app is great and I love it! The person who helped me his name is James Edmar C he is awesome! He goes above and beyond to make sure customers satisfaction. I highly recommend this app for any shops on shopify. It is worth it!

modafive
미국
앱 사용 기간 7일
2014년 1월 10일

Great App - easy to install, great support, worth your time.

Mountain Man Supply Company
미국
앱 사용 기간 6개월
2022년 11월 18일

Jeorge was of extreme help to me! I had duplicate reviews showing up and some formatting issues he fixed in a timely manner. Thank you!

The Caviar Co.
미국
앱 사용 기간 7일
2020년 8월 27일

Great app, correct and swift support. Time will show the effect this app will have on our business..

De Bakkende Brabander
네덜란드
앱 사용 기간 7일
2017년 8월 4일

I love this app. It's one of my favorites.

The Black Herald
미국
앱 사용 기간 8개월