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This app doesn't give you a chance to configure the settings, emails etc. - it just sends emails on its own, with no chance to review/track or anything! I have never seen anything like this.
This app is a great asset to collecting important information for my company. Also the help chat was extremely helpful when answering my questions. Very happy so far :)
Moved to Yotpo because its one of only a dozen or so reviews providers for which Google and Walmart both recognize as trustworthy and therefore allow syndication. I will admit that the import (from old provider) was not smooth, however the support has been phenomenal. Particularly from Warly S. Thank you Warly!
Daniel was an amazing help! Thank You for your hard work! He spent 2 hours on a call with me to ensure my needs was met.
great idea. horrible service,
if you have tried them out even after you will remove their app from shopify they will send information/emails to your costumers without asking you, - no place on Yotpo to delete account and 7 messages in 4 driftnet channels, -phone, email ,ticket and masanger, are not answered after 48 hours and counting.
unheard of this kind of service - better of with a less smarter system but normal service.
We have filed a compliant with shopify as well.
This app is great, needed customer support and it was quick and simple. Top notch service and assistance whenever needed.
Yotpo autonomously chose to send emails to our customers on our behalf before we had even finished setting up the app. We hadn't completed the process yet because we were still vetting whether or not it was a good fit for us. It was very unprofessional of them and I would encourage anyone else considering Yotpo to be tread carefully before installing this app.
Thank you so much for taking the time to leave a review. We're sorry to hear you didn't have a more positive experience.
As part of our efforts to generate the most reviews for our customers, we offer 200 extra orders to get new users started in the best way possible. We understand this offer isn't right for everyone and are taking it into consideration as we move forward. Our team has reached out to you to assist with your further. Thank you again -- we really do appreciate it.
After installing this app it immediately goes live, sending out an email to my customers without my permission. This is a huge NO-NO and immediate reason to uninstall it.
Installed it and settings and dashboard was down. Had no control, so it auto-published some really bad reviews to the site and I couldn't edit or remove - despite having fixed everything with the customer and both of us wanted to change it!
+ the graphical layout was clonky and not to pretty.
Deleted the app, but found it very hard to remove from frontend.
Sorry, not at all a fan.
James had my issue sorted very quickly. I couldn't get the widget to show on site and he had it done in a matter of minutes. Thanks and very helpful!