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This app is violating the GDPR. Very sneaky. I installed it and was welcomed by a pop up saying "thank you for installing, we now have access to your customer base and we have the liberty to email them". I had contacted Shopify support and their support thrice and they still have not undone this.
Thank you so much for taking the time to leave a review. We want to apologize for any negative experience you may have had with us. We do want to clarify that Yotpo is committed to the GDPR and our platform is fully aligned with the global privacy laws. Please see our privacy guide for more information - https://www.yotpo.com/yotpo-privacy-guide/
During installation we allow our customers to send up to 200+ extra review requests to past customers, in addition to their automatic review requests which will be sent to future shoppers. Note that the emails that are sent are from your behalf and based on your customers' consent to receive emails from you.
Upon receiving this review we tried to reach out. If you'd still like to get in touch, we'd be happy to try to help.
Service team at Yotpo is super helpful! Love the product. Has really helped us understand our customers and share their stories.
Thanks for your feedback, we really appreciate it.
Eleen was extremely helpful when helping me export all of my reviews! Thank you so much! My favorite review app!
This is a great app very useful to our shops!
Kenneth was super helpful, resolved all the issues in a heart bit. Very appreciated. Super helpful customer service every time.
Yotpo customer experience is wonderful! I got all the help I needed and was detailed in response. The app is comprehensive and easy to use. Would highly recommend people to try it out.
Thank you for sharing your thoughts with us!
Junk software, and contacting customer support is not helpful at all, data syncing is a waste of time!!! Do not use!! !!
We're sorry to hear that you've experienced issues while syncing your data. Our team has been in contact with you and we've resolved the issue. We've tried following with you on several occasions, but we have not heard back. If you're still experiencing issues, please let us know.
James was a pleasure to work with. He's been incredibly helpful! Can't be thankful enough! Superb service & support!
Customer service was amazing. Great communication, step-by-step instructions on what I needed to do. Very responsive and helpful!!
They have a responsive support team when you are on the onboarding. I give Yotpo five stars. Nick supported my need within minutes. Thanks for all.