리뷰 (7,096)

전체 평점
4.8
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2016년 7월 28일

Yotpo sales had enough time to call me multiple times, but I hate it when installed there is no email/ chat or phone support available. I am waiting for 3 days for a response from the contact form, and the app is not doing well.
Have an app, have support, period.

Tiedeals
미국
앱 사용 기간 8개월
2015년 12월 28일

This APP is basically HOSTAGE-WARE. They facilitate reviews and then do not allow even basic functionality to manage the reviews. The monthly fee for any functionality is almost more than the cost of the Shopify site... this is unreasonable.

DON'T get this software. It's all bait and switch and I would not trust any vendor that employed these types of tactics.

Tashi Apparel Inc
캐나다
앱 사용 기간 7개월
2018년 10월 1일

A way too expensive and not worth it and definitely not worth the investment. I wish I elected Yotpo competitor, same price, and much much better customer service and all customer service is located in the USA.

Strictly Hardware
미국
앱 사용 기간 7개월
2022년 9월 26일

I need to aware all the customers right there, This company is absolutely fraud and they just concern with money. I have subscribed their $49 plan and they are deducting $3000 from my card without my approval. Now I am going to Peruse against this company and also opening a dispute in Shopify so that they delist their App.

SHEA TERRA ORGANICS
미국
앱 사용 기간 7개월
답글 Yotpo개 2022년 10월 20일

Hey, Jaillene from the Reviews team here 👋
Thank you for sharing your thoughts with us.

We would never deduct any kind of payment from your account without your consent. After looking into your account, we were able to confirm that your brand signed up for our annual plan which auto-renews each year.

We've tried reaching out to you on several occasions, but have not heard back. Please reach out to your client success manager to learn more about our pricing and packaging offerings.

2020년 5월 14일에 편집됨

Not happy. Yotpo limits you and is always nagging you to upgrade. They actually flat lie to their customers. Our review emails were stopped for some reason and they said "Upgrade to continue" and we were thinking "What?!" They then said that we had exceeded 50 sales this Month. Well we checked our system and in the Month of May we had only 27 sales. NO WHERE DOES IT SAY 50 SALES IN 30 DAYS, they said FOR THE MONTH. They always limit you with FREE apps but we pay to have this service and now they want more money and then what? MORE MONEY again later? No thanks. Find another review system.... we don't do business with companies with no integrity.

Pinch Skin Care
캐나다
앱 사용 기간 7개월
답글 Yotpo개 2020년 6월 30일

Firstly, we want to apologize and thank you for sharing your experience.
In our free plan, Yotpo offers up to 50 orders for 30 days. That 30 days starts right when you join Yotpo. If there was a source that did not make this clear - please do let us know and we will fix it immediately.

We tried to reach out. If you would like to get in touch, we'd be more than happy to try to help. Thank you again for your feedback.

2021년 1월 23일에 편집됨

the widget is broken again.........and got no help again ....:(
the reviews should be updated by us or if need to be deleted ...we can't even delete on the back end the review what you guys uploaded 3 times by mistake ..... not sure how long I wanna stay with you guys it's very bad......

pH Balance Skincare
미국
앱 사용 기간 7개월
답글 Yotpo개 2020년 11월 10일

Thank you for taking the time to leave a review. Firstly we'd like to apologize for any inconvenience. Please know that we completely understand your frustration. Louanne, our support team representative, has already reached and she's doing everything she can to assist you. As far as we can tell she's now working on your imports, but your feedback and satisfaction are extremely important to us so please feel free to reach out to us again if there are any lingering issues.

2016년 8월 8일에 편집됨

Free plan is convenient way to gather some reviews but beyond 50 reviews you'll be looking at absurd pricing (min $5K annually) with no way to trial the premium features. They may be great but I'll never find out since there is no trial.

Primary beefs

- Annoying that prices aren;t stated on an available page, you are forced to take a sales call
- Prices are presented as monthly, but since they only bill annually, I perceive it as a smokescreen to real pricing.
- No trial - If the product is so great, why do I have to spend nearly $5,000 ($399 monthly X 12) to “test” ROI?
- the free version does not do anything I can't do with competeing low cost software, so I would suggest you start with something else rather than switching when you hit 50 reviews

Soyoung Usa
캐나다
앱 사용 기간 7개월
2020년 5월 19일

Downloaded the app to check if it's the right fit, however didn't end up installing. Without asking anyone to do so, this app sent unedited blank review requests to almost 100 customers last night. Absolutely fuming.

Yuggen #Bethechange
영국
앱 사용 기간 6개월
답글 Yotpo개 2020년 6월 30일

Thank you for taking the time to leave a review. We're so sorry to hear this and absolutely understand your frustration.

To try to help our customers generate the most reviews, we offer 200 extra automatic review requests to get them started. That said, we understand this doesn't work for everyone. Please know our team is aware and taking this into consideration as we continue to build out our product roadmap.

Our team has also reached out to see if there's anything we can do to help.

Thank you.

2018년 6월 28일

App is flakey at best. Consistently disconnects from the store, and spams our customers non stop with the same email

Activ Online
오스트레일리아
앱 사용 기간 6개월
2022년 2월 11일

Extremely hard to use. I upgraded then down graded to the free plan. So stressed out using. I dont know why it has to be this difficult. and its like you read the instructions but it tell you nothing. Customer service was helpful but the app is too hard to use

Junerosekurls
미국
앱 사용 기간 6개월