Yotpo: Product Reviews App

As a large brand, we sadly cannot recommend any of the Yotpo's modules. The platform is extremely buggy, most of the features can't be accessed the majority of the time, switching between stores is a nightmare. One of their other modules also triggered an issue on our store that costed us hundreds of thousands of dollars and all we were offered is a one month's subscription discount. Yotpo's platform is behind, poorly maintained and technically unstable.

It is not easy to export the reviews to move to another app. This feature should be front and center

I have had a horrible experience dealing with keyla.galarza@yotpo.com. I was contacted on Cyber Monday stating that they want to speak to me about signing a new contract for about $7000. I forwarded them Okendo pricing at $299/ month which I had the rep at Okendo confirm was exactly what I needed. I was then told by Yotpo the $7000 per year price was for an account strategist. We never use an account strategist. We only ever log into manage reviews. I asked them to rebate me for the years we have been over paying and to adjust my monthly price to match Okendo $299 with UGC, and 3500 orders per month but he has since gone missing. I am asking to speak to a manager and no response. BE VERY CAREFUL. THEY GET YOU INTO A CONTRACT AND DON'T TELL YOU ABOUT THE BASIC PACKAGES for $329 they have on their own website which will save you thousands per year. We are a small business. They have been absolutely taking advantage of us for years.

Would not recommend at all. Non-existent support and EVERY feature requires an upgrade. What to keep your brand colour and font - pay more. What a question answered - pay more. We're on PRO at $169 a month and it's got no features worth using - they keep demanding more money can't even show reviews properly hahaha

I signed up with Yotpo for Walmart product syndication and paid $10,000 in advance. They assured me my products would be listed and synced with Walmart. After months of waiting, nothing was delivered. Communication was slow, and every update felt like a delay without real progress. I would not recommend them for Walmart syndication. Don’t paying anything yotpo. now yotpo can’t do walmart syndication anymore . if you fix possible fix my accounts and syndication old reviews .

This app is an absolute nightmare. No support. Nothing ever stays - constant updates that don't transfer. DO NOT CHOOSE THIS REVIEW APP. You will regret it.

UPDATED 6 Months Later: If I could give YOTPO MINUS 100 Stars for customer service I would. There is no customer service. In fact, there seems to be a definite pattern here. You open a support request and they then close it so that SHOPIFY thinks it's been resolved when in fact, they have done absolutely nothing. Even if they commit to doing something, they don't follow through. You open another one and the same thing happens. It's absolutely unbelievable.

This App should be immediately removed from SHOPIFY. And, Shopify should care a lot more about this than it appears they do. Store owners should not be subjected to this non-support. It's hard to even call it nonsupport since they actively work against everything you do which has a negative impact on your store and business. This needs to be investigated.

6 Months ago-I have now made 15 support requests with no help from this app. It should not be on Shopify. It needs to be removed. DO NOT use this app as you will have NOTHING but problems with no support whatsoever.

This app doesn't load. Its not sending review requests. I cannot export my reviews even. I pay 169 per month for this app and it doesn't even work.

Man kan inte se i shopify appen på mobilen

I can't recommend this company. The product works fine, but they are not friendly to small businesses and have an overall "take it or leave it" attitude and pricing policy. We've used this app for YEARS. Macy's recently asked us to syndicate reviews so that all our positive reviews on our website would also show on Macy's. Yotpo not only refused to provide the data to them without "upgrading" our current plan, but the new plan they insisted on was a price increase of over 300%. Even worse, they required a full annual contract to do it.

That price alone would have eaten up the vast majority of any profit we might have hoped to increase at Macy's. So yeah, I found Yotpo's inflexibility to be no different from extortion, and very anti-competitive for a small firm like us. Thumbs down.

Updated Review 05/29/24:
Yotpo continues to disappoint me. I was chatting with them on a weeknight about some issues with their widgets and this is what I see:

Let me transfer you to one of our support agents.

7:08 PM
All our agents are currently busy.

7:08 PM
How about I create a ticket for you?
A support agent will follow up with you soon.

So BAD. If you're considering Yotpo, please know that customer support is nonexistent. We will be leaving Yotpo soon and advise others who haven't joined yet to please save yourself the trouble. There are better companies out there who don't just outsource their customer support like Yotpo, but who are actually available to resolve issues.

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I'm updating my review because I've wasted so much time talking to customer support who does not know how to resolve my issue. I upgraded my plan to accommodate more reviews and Jeorge had mentioned it will automatically be resolved in a few hours. Sure enough, Yotpo let me down again and it still isn't fixed. Customer support requires extreme hand holding and does not have a process on how to fix common issues. I'm extremely frustrated with Yotpo.