리뷰 (7,069)

전체 평점
4.8
평점 수준당 개수
  • 평점의 92%가 별 5개입니다
  • 평점의 4%가 별 4개입니다
  • 평점의 1%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
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2017년 12월 21일

I've been using this app for a few years now. It does a good job collecting reviews. There are quite a few limitations for the paid version that we have. I'm not a fan of the social push it offers. The email templates are pretty clunky.

Fringesports
미국
앱 사용 기간 9년 초과
2019년 12월 30일에 편집됨

Ruel who helped me with my issue is definitely a 5-star employee, but in the past, I've worked with other sales reps and had to go back and forth over the same issue, and even though it would have been much simpler to explain over the phone, they would not get on a call with me. It's also hard to locate the support option on the website. But Ruel was a total pro with my most recent issue!

Rheos
미국
앱 사용 기간 거의 8년
답글 Yotpo개 2020년 6월 30일

Thank you so much for taking the time to leave your feedback, we're sorry to hear about your experience. Our support agents are indeed total pros :) and are now available 24/ ...

2020년 6월 22일에 편집됨

I have been using Yotpo for many years now and recently was able to get some assistance when things had gone horribly wrong with this app. I have found the customer service has improved. Like many apps - this 1 requires a lot of of maintenance to get the best out of it and is better set up for sellers outside of Australia. The exchange rate is a killer - so it would be great if there was an ...

Jeanshomeandfamilystore
오스트레일리아
앱 사용 기간 7년 초과
2019년 2월 16일에 편집됨

ok, but for the price, the support is not all that helpful.
can be glitchy for customers to use - and as we know, if it's too hard, customers give up trying to post a review.

Plant Essentials: Online Ecostore Wellness Store | Skincare Maker | Beauty Spa, Townsville QLD
오스트레일리아
앱 사용 기간 5년 초과
2018년 2월 15일에 편집됨

UPDATE: Michelle, although very helpful, only came back to help only because I left this review. Which is precisely why I did it - Because I wasn't getting any help. Before she did I had already resolved the issue myself - . It's just a shame that we had to come to this to be listened to seriously.

I'll change this review if the situation changes, but lately the customer service is abysmal. I ...

Casualbox Japan
일본
앱 사용 기간 거의 5년
2020년 3월 7일에 편집됨

I was trying to update the display reviews on a checkout page. The app is partially intuitive but a little frustrating. Customer was good, but took me quite a few attempts to get there.

STELLAR DÉCOLLETAGE
영국
앱 사용 기간 거의 5년
답글 Yotpo개 2020년 6월 30일

Thank you so much for taking the time to leave a review! Happy to hear we were able to help resolve the issue.

For any future questions and requests, don't hesitate to reach ...

2022년 9월 14일에 편집됨

Works well. Immediately increased my response rate for review solicitations. Eileen provided excellent support. A very useful tool since Yotpo increased the services on the lower-tier plans. Many ways to use this platform. The only drawback is that the emails can't be timed to the actual delivery notice, so international ones often arrive before the product, which annoys people.
UPDATE: I signed ...

Invisible World US
미국
앱 사용 기간 거의 5년
2019년 11월 20일에 편집됨

Helpful support, free tier is decent but pricing is punchy and customisation is minimal.

Not bad for gaining some customer reviews.

Decadorn
영국
앱 사용 기간 4년 초과
답글 Yotpo개 2020년 6월 30일

Thanks for taking the time to leave a review, we really appreciate your feedback. We've recently updated our pricing model to be more flexible - you can find more information ...

2022년 11월 9일

the app is good. tyring to do anything on the app is complicated. chat support is usually helpful. but not always

LavishlyHip
미국
앱 사용 기간 4년 초과
2023년 12월 7일

The app was working great for the last 2 years but recently the reviews widget is on my website twice and I am unsure how to get it off and it had incorrect reviews for one of my products. I contacted customer support and I am still waiting for a response. I went on the chat and it had me holding on for eternity (45 mins) and no one helped me. The only issue I have is the time I have to wait to ...

Kennedi’s Essentials
미국
앱 사용 기간 대략 4년
답글 Yotpo개 2023년 12월 20일

Thanks for your feedback, we really appreciate it.