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I honestly cannot believe I had this app for free for almost 10 years, it kept sending review requests and I didn't even pay much attention until recently I redesigned my website. I had Yotpo reconnected and finally got a chance to dive deeper into this app. Reymon was so helpful, and was able to complete my request (when it was still on the free plan) before signing up for the starter plan for some additional features. 5 stars, keep up with the great work!
It’s amazing when you realize how much value an app has over time! Sounds like a great experience!
Mitch was extremely helpful in getting our reviews on our site when I couldn’t figure out how to get them in the right spot myself!
Thanks for sharing! Appreciate it!
I have been using Yotpo for my website reviews for a few years now and have been really happy with it. I just reached out to customer service for the first time for help with product images and it's 11:30 pm where I am and I was impressed when someone was available to chat with me at this time. Reymon responded quickly and was able to help me with my issue within a few minutes! very happy with the customer service and that it was available even late at night which is often when I have time to work on stuff like this.
That’s awesome! It’s great to hear you had such a smooth experience, especially at a late hour. Support anytime you need it definitely makes a big difference. Thanks for sharing!
Wendyle was super quick to respond to our request for technical support. The advice given was very clear and efficient, supported by a video to demonstrate how to make the required changes. Thank you!
That sounds like excellent support! Thank you for sharing your experience!
Wendyle was extremely kind and helped me step by step for everything what I need. Thank you for everything and I will continue learning about Yotpo and leverage it more.
Thank you for sharing your experience!
Jeorge Kenneth V helped me install the review widget to my new theme. It took him just a few minutes to do it. Jeorge was respectful, fast, effective.
Thanks for sharing your great experience!
Great customer support. It's one thing if the app works, but if there's an issue (or user error) and you need help, there has to be good customer support. Yotpo has that - they respond quickly through chat and are have helped me figure things out whenever needed.
That’s fantastic to hear! It’s great when support is there for you whenever you need it. Thanks for the awesome feedback!
I am still new to Yopto and, so far I am glad I made the right choice. Easy to install and set up. I had a small issue with my onsite widget displaying multiple times after each edit. I reached out to Yopto support and Arven from Yopto helped me to resolve the issue with little input from my end. Thank you Arven.
I am confident to recommend Yopto to anyone who needs a user friendly app to collect reviews from their customers!
Thanks for the recommendation, glad everything’s working smoothly now!
Support is amazing on the platform, I got connected with Ethelbert Santos when uploading reviews into tiktok shop, had so much trouble but after talking to Ethelbert I knew exactly what I needed to do as next steps, thank you.
It’s always reassuring to get that clear direction when things feel tricky. Glad it worked out for you!
I am very satisfied with the customer service. I needed to import reviews from another platform to my website, and Sheila R. assisted me throughout the process, answering all my questions and helping me complete the review import as well as installing the missing widget. Additionally, her responses were always timely and thorough. Thank you!
Glad to hear the process went smoothly, and your experience was so positive. Thanks for sharing your feedback!