Omtaler (7 171)
Raffiner
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Etter vurdering
Junk software, and contacting customer support is not helpful at all, data syncing is a waste of time!!! Do not use!! !!
We're sorry to hear that you've experienced issues while syncing your data. Our team has been in contact with you and we've resolved the issue. We've tried following with you on several occasions, but we have not heard back. If you're still experiencing issues, please let us know.
It took ages to get any human from support to answer our questions. It would be great to get response from support quicker
Once you install the app, it pulls your orders and emails are sent out. This is a problem as Yotpo does not check for marketing options. This information would have been good to know before I installed the app to see how it would look on my site, and then uninstalled it when I realized its appearance would need to be adjusted to match my website design. In less than fifteen minutes, the damage was done and my entire customer database was sent emails by Yotpo. Customers are *still* receiving emails and I've emailed Yotpo telling them to immediately stop sending. No response. My request to cancel my account was received with a canned 'please let us know your feedback' reply.
I would not recommend using this service until Yotpo:
* check that only customers who are okay with marketing receive the email
* ask the Shopify owner if it is okay to send emails to past customers, or at least revisit its workflow and make improvements
the worst customer service I have ever experienced, if you think you need help do not use this app, on the other hand I could not finish the installation because it was very complicated and when I asked a question I had to wait 24 hours for the answer, they just They know how to send marketing emails and they have been blocked in my emails.
Thank you for taking the time to leave your review, we truly appreciate it. We apologize for any inconvenience you have experienced. Our customer support has tried reaching out to you twice, but unfortunately, we did not hear back from you. Please feel free to reach out to us at any time either by replying to our emails or by opening a new support ticket.
The worst customer service. Downloaded this app and uninstalling it just as fast as I did because of the crappy support I just got from Joian Z. You need to do better. Loox works just as fine even better and cheaper. Your prices are not cheap and to get such unhelpful support is a shame.
Thank you for your feedback — we're sorry to learn that you're experiencing difficulties with our Reviews product. Our support team has contacted you several times, but we have not heard back. Please reach out to us so that we can better understand the issue and provide assistance.
Can't get anyone from customer support to respond even once - paid for the higher plan too and hoped the app would be good but feeling very let down
Hey, Jailene from the Reviews team here 👋
Thank you so much for your feedback, and our apologies for any inconvenience you may have experienced. We were unable to reach you via email, but when you reached out to our support team on August 22nd, you chatted with our team about costs as well as the features within your plan and settled on a solution. If there's anything else that we can do to help, please reach out to us at any time.
the program works well but it is extremely is high. We are looking at $300 + for their app. i will be switching to a different provider
AS for removing the code after installing is a nightmare. I WOULD NOT RECOMMEND USING THE TRAIL.
Very bad! The website says you can edit simple things within your brand kit and it will display those changes across email and on-site widgets. Until you try and then they say you need to upgrade to the most expensive plan to make the changes because those aren't included despite what the clear verbiage says. They do not want to help you, just upsell you.
Thank you for taking the time to leave a review. Please know that we hear and understand your frustration. After looking into your case we see that all issues raised in this review have been handled. Please feel free to reach out to us at any time if this is not the case or if you have any lingering questions or concerns.
Be careful when installing this stupid app. They automatically sent an email to every single customer of mine without even asking for an approval.
Extremely stupid automated feature. Instantly uninstalled this. My better recommendation would be Stamped.io , known as Product Reviews Addon in the app store.
They don't even reveal their pricing on the website. Blatantly slow customer service as well.
$14K per year (required annual contract) for functionality that I can get from Stamped.io for $99 per month??? Not sure which suckers are going for that... I do not recommend.