Omtaler (6 910)
Raffiner
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Etter vurdering
i had a live chat conversation with a Agent by the name of Rhenant T.
he was excellent and went the extra mile in providing great customer service. outstanding defo 5 stars
Awesome App, easy to use and install. Offers essential features that are easily integrated into your store. Shop owners will love this App for its automated and social features. A great way to obtain feedback from your customers.
Great customer support from Stephanie. Not only did she help fix our issue but also taught us how to manage updates better in future.
Ed, was amazing! He helped me get all of our reviews posted onto our site in just a few minutes! We have worked with Yotpo for years and love the platform.
I struggled with the app to do myself, but got on the chat with Rilu Jane. She was excellent set it all up for me and I am away.
Reached out to support with a simple question I am unable to find the answer to on their "help" forums. It's been three days and no response. Thankfully I am using their free version, but I wonder if the service is any better if you're paying? Definitely not a good first impression. I would be weary spending money on this app when their support team does not seem responsive.
Thanks for taking the time to leave a review. We're sorry to hear about your experience. We've recently improved our support capacity -- our support agents are now available to all of our users 24/7. Additionally, you're always welcome to reach out to our Help Center directly at helpcenter@yotpo.com and describe the issue there. Once again - thanks for sharing your feedback and helping us improve.
Elven was such a big help. I got kinda confused in the process of setting the ratings up on my page and Elven swooped in to save the day. Service was very quick, too!
Awesome, all-encompassing product to generate and manage reviews. Really quality app! Above the product itself, I'm super impressed with the customer service. Every ticket and question I have is answered super quickly with an above-and-beyond resolution. Thank you!
Yonathan did a great job helping me. Quick reliable service. 5 out of 5!
Kenneth John M helped me with the problem I was having. Great service. Thank you Yotpo! Thanks Kenneth John M