Yotpo Product Reviews & UGC

Great app and great support. We were even able to import our legacy reviews from a Nexternal store!

Good basic app for collecting basic reviews. But if you want ANY additional features you are going to pay more money and big bucks for it. Their literature is very unclear as to what features are included in your plan. I spent countless hours trying to install features they advertised on their site, only to hear back that I need to pay more $ for these. Not cool guys.

Very helpful staff and an easy to use platform. Would strongly recommend for building customer trust on any website

Great app compared to some competitors. Import from previous platform is also possible to not to loose previous reviews. And, lighting fast customer support. thanks guys

Yotpo is like having another employee who takes care of everything. I simply cannot do everything and collecting reviews is so important. This automated my business and freed up many hours each day for me. Worth the money. The support is unparalleled.

I would give 10 stars if I could! Exceptional customer service! Very quick and highly efficient support

I haven't used the app yet, but while setting it up I had issues with the code automatically installing. Jeorge was a great help, he sent me pictures and a preview to see what the review widget look like since he had to manually do the code for me. Overall good customer service during my initial experience with Yotpo Reviews.

UPDATE 1-8-17
Since my initial review was posted, I feel like Yotpo's team stepped it up and came through for me. I was almost immediately contacted, received numerous apologies, and within a couple of days my issues were resolved. In light of this, I changed my star rating because we all make mistakes and I'm willing to give someone the benefit of the doubt, and concede to the fact that mine may have been an isolated incident. It's what we do with the mistakes that counts, and I feel Yotpo's customer service team handled things very professionally. Thanks Yotpo!
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The customer support with this company is some of the worst I've ever encountered. I'm having trouble installing the app and after NUMEROUS emails back and forth, they are unable to give me a solution to the problem. I have tried asking for a phone conversation, which I suspect would take care of everything in 5 minutes, but no one calls. Instead I get cryptic emails telling me to take steps that I've already told them I've taken, and/or asking me to take steps without providing instruction on how to do so. It's been infuriating. While I know that many others have written positive reviews and undoubtedly haven't had issues installing, just beware that should you encounter any kind of problem and need support, you won't get it.

I was having an issue installing the YotPo star badge underneath my Product title. I used YotPo's support and Manny got in touch with me very quickly. Manny was great, he fixed me issue + more and made the process seamless. Cheers Guys!

Simoun Francis S was so kind and patient as he fixed my Yotpo reviews. The reviews were not appearing on my site. Simoun was friendly and prompt and fixed the issue in no time. I now have my reviews showing. One of the easiest experiences so far. Thank you Simoun and Yotpo