Yotpo Product Reviews & UGC

Great support feature Kenneth John M. was so helpful! Would recommend this platform to all businesses.

Horrible customer service!!!!!!

I really liked this app and was happy with the performance until I needed support. I have emailed support nearly 6 times over the last 3 days and received one response but when needed clarification has not responded.

I am super bummed as now I will have to migrate away from this app when it really didn't need to happen. None of my reviews are showing correctly and I can't get any real time help ie. phone, chat or email. Phone calls go to voice mail where you are told your call won't be returned. There isn't a chat option and emails to support are not returned.

Someone in the know could probably fix my issue in 5 minutes if they had a responsive support option.

If you choose this app just cross your fingers you don't need any help in the future.

I have been using Yotpo for a couple of months. The Yotpo support has always been amazing. Anytime there is an issue, I am able to get in touch with someone on direct chat and for the most part, all of my questions and issues have been handled quickly and well. My most recent interaction was with Howell Kieth, and the support I received was fantastic. Based on my experience with the customer support alone, I would give Yotpo 5 stars. I am giving 4 stars because the Yotpo platform is not fantastic - it is slow, buggy, and not easy to modify design and function without accessing higher tiered plans and manual CSV file editing. Additionally, some desirable features (such as integrations with Klaviyo and other apps) are only accessible on plan tiers that are far out of reach for the average small business. All in all, the customer support and documentation make up for the platform headaches, and I look forward to using Yotpo further.

There was a technical issue over the weekend but the team was really fast at getting back to me and turned the situation around. The service won me over, and I would continue using the app as we scale.

Incredible customer service. Great app for reviews too! Very easy for seller and customer. Rilu Jane was a great help!

I use this app to collect reviews.I was having trouble setting it up and adding widgets to my site but the Yotpo team's support services are great! Anne and Mary Ann did may set up for me completely. I've had some apps that totally refuse just because I'm on their free plan but not Yotpo. Will definitely be a loyal paying customer as the business grows. Thank you so much Yotpo!

Fantastic assistance by Joian Z. Got all the help I needed as well as guiding on how to do the kind of changes I wanted by myself for future reference. Love it!

Had some issues with our account and Kenneth from the customer support team was very helpful and able to fix all our concerns.

Ronel was a great help in migrating the reviews to our new Shopify site. Nice knowing there is readily accessible support.

Had trouble with figuring out how to navigate the app. Junalou was very knowledgeable and quick! Thanks for the help!