Omtaler (7 097)

Samlet vurdering
4,8
Antall per vurderingsnivå
  • 92 % av vurderingene er 5 stjerner
  • 4 % av vurderingene er 4 stjerner
  • 1 % av vurderingene er 3 stjerner
  • 1 % av vurderingene er 2 stjerner
  • 3 % av vurderingene er 1 stjerner
25. januar 2021

Mary Ann helped me get setup and import existing reviews. The software has been good so far. Will update after we use for a few months,

360 Electrical
USA
3 dager bruker appen
Yotpo svarte 26. januar 2021

Thank you for leaving a review, we appreciate it.

15. juli 2022

the worst customer service I have ever experienced, if you think you need help do not use this app, on the other hand I could not finish the installation because it was very complicated and when I asked a question I had to wait 24 hours for the answer, they just They know how to send marketing emails and they have been blocked in my emails.

Life for Pawz
USA
3 dager bruker appen
Yotpo svarte 14. august 2022

Thank you for taking the time to leave your review, we truly appreciate it. We apologize for any inconvenience you have experienced. Our customer support has tried reaching out to you twice, but unfortunately, we did not hear back from you. Please feel free to reach out to us at any time either by replying to our emails or by opening a new support ticket.

8. mars 2022

Nick gave me great support in setting up and it seems all clear now. I really appreciate that customer service is open 24/7. However what I was a bit shocked is that after I downloaded the app to Shopify it sent request to 200 plus cusotmers. I guess I have pressed skip somewhere but I would expect that there is a big warning if you send out something before you customize it. Now all emails sent don't even have my logo in it:-( and are super random. Also the analytics is quite poor and you can only see deeper when downloading a file. What is not good is that unsubcribs that are collected through Yotpo will not be integrated in Shopify customers profile. Really hope this can be integrated soon. Also a pity that you can not send the review request from Klaviyo, would love if that is all in one place. Hope these things can be improved, other things look good so far.

It-fits – The knitted jersey fitted bedsheet
Australia
3 dager bruker appen
25. september 2018

It took ages to get any human from support to answer our questions. It would be great to get response from support quicker

ORIGINALAUSTRALIANUGG.COM.AU
Australia
4 dager bruker appen
16. oktober 2023

The worst customer service. Downloaded this app and uninstalling it just as fast as I did because of the crappy support I just got from Joian Z. You need to do better. Loox works just as fine even better and cheaper. Your prices are not cheap and to get such unhelpful support is a shame.

AMEKANA
USA
3 dager bruker appen
Yotpo svarte 28. november 2023

Thank you for your feedback — we're sorry to learn that you're experiencing difficulties with our Reviews product. Our support team has contacted you several times, but we have not heard back. Please reach out to us so that we can better understand the issue and provide assistance.

6. desember 2022

Simoun Francis S helped me in importing reviews and setting up the account as well very professionally

Garage Department
USA
Rundt 3 timer bruker appen
Yotpo svarte 23. januar 2023

We appreciate your feedback, thank you!

28. oktober 2021

I was having some trouble with setting up and contacted Allent at support who was very helpful. Thank you.

Tina's Love of Crochet
Australia
Rundt 3 timer bruker appen
19. august 2022

Can't get anyone from customer support to respond even once - paid for the higher plan too and hoped the app would be good but feeling very let down

Sexy Emporium
Storbritannia
3 dager bruker appen
Yotpo svarte 4. september 2022

Hey, Jailene from the Reviews team here 👋

Thank you so much for your feedback, and our apologies for any inconvenience you may have experienced. We were unable to reach you via email, but when you reached out to our support team on August 22nd, you chatted with our team about costs as well as the features within your plan and settled on a solution. If there's anything else that we can do to help, please reach out to us at any time.

7. mai 2019

App is working well (3 days in) support team were EXCELLENT which is not always true of shopify apps...

Geeky Graphghans
Storbritannia
3 dager bruker appen
Yotpo svarte 12. mai 2019

Hey Geeky Graphghans! Thanks for the great review!!

11. januar 2022

Just integrated on growth plan as of today. Support was quick to respond and assist with integrations.

RTA Direct
USA
Rundt 3 timer bruker appen