Yotpo Product Reviews & UGC

Writing a review to warn other store owners. Please look for alternatives prior to installing this app.

We used Yotpo for years, but their pricing keeps going up, customer service is extremely slow and most of the features that you actually need will cost you hundreds, if not thousands a year.

I get it that their business model is for large stores (Shopify Plus customers), but thats not where it started and the costs of running it is prohibitive for most business. Since when having a review system should cost you MORE than what you pay Shopify itself? As another review highlighted, you could hire a full-time freelancer for the kind of plans they have. Thanks but no thanks.

What happened to you YOPTO - it was the best app ever with the best support ever. We were a founding client and were involved heavily in testing and beta.
It work great for a while - they pricing was introduced and support disappeared . We have attempted to upgrade our account a few times to the fully paid option, however no one has come back to us here at www.tiesncuffs.com.au
MOVING TO JUDGE.ME app - $15 USD a month and does everything YOTPO does and saves me around $900 a month

Previously, this was our go-to app for reviews. Overtime features have become more and more costly. Their free plan is basically useless.

It was a wonderful app with amazing features but it seems greed took over. One time I can say positive is that their support has always been top-notch.

Yotpo now think they are entitled to the following data from your website

"This includes all order details for all time.

Yotpo Reviews - Product Reviews, Site Reviews, Photo Reviews will be able to access data such as customer names, e-mail addresses, phone numbers, physical addresses, geolocations, IP addresses, and browser user agents"

I really dont think so yotpo. Ill be switching so you dont get your hands on and collect my customers data thank you very much.

Changed new theme, having problem to re-install the code of Yotpo, took 5 days to receive a reply from them with installation instruction, but I still having trouble placing the code to the right place so I message them again and since then never get a response from them. For free user they don't really care & unwilling to help.

Yes it's great to collect reviews but what good is it if you cannot leverage them? I would give it 0 stars. I cannot believe people rate this app 5 stars, they must not know what the competition can do. There is nothing to leverage the reviews to drive business to your site. Support is marginal. Reviews will not synchronize with google. Cannot send reviews to facebook pages. Reviews are not search engine indexed. They are no where to be found if you google your reviews! We will work a transition plan to someone better than just collect reviews. Reviews are our most important asset and we need to leverage them better. if you need to know how, just look at what the competition is doing.

Mala experiencia, lo borré/desinstalé y quedaron las reseñas incrustadas en mi sitio web. Pedí ayuda al servicio al cliente y solo me responden con mas ofertas del mismo servicio que QUIERO ELIMINAR, no dan solución.

Horrible customer service, horrible response, they blocked me from all social pages, they charged me after I cancelled the account, I had to call and cancel again and they promised it was cancelled and acted like I was the moron. I'm still getting emails saying I'm going to get charged overages etc because I've exceeded my limit. HELLO I CANCELLED MY F@#$%$# ACCT and uninstalled the stupid app. You Morons get your ASDFASDGASDF$TW$RT together!!!! YOUR APP SUCKS YOU WANT $300 A MONTH TO DO WHAT Product Reviews by Shopry will do and do BETTER for just $30. Do not use this app. use Shopify Reviews and then install SHOPRY Product Reviews Addon App. It's $30 instead of $300, they have great customer service unlike these jerks and they have more robust features. YOU SUCK YOTPO YOU FREAKIN SUCK!!!

Wouldn't recommend to anyone! Over priced and now my widget isn't even working and no one is fixing it.
I could se maybe paying $100 a month NOT BILLED annually but $699 is absurd!

The app is ok and ties into Shopify well enough. Yotpo as a service is a good product, its just that Yotpo as a company is awful awful awful. Everything is an upsell, because they practically lie by obstuficating what is available and what is not available. Check out their pricing - most things are in the "premium plan". Well, we have a premium plan, but nothing is every available. I have to write to customer support constantly asking why soemthing isn't working as I followed the support page's instructions. "Only for an annual plan" or "Enterprise plan" or something similar is what I always get. But thats not in the selling documents, thats not in the support documents, its always only in the non specific "premium plan". Good product, priced at the very upper boundaries of tolerable, terrible company.