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Doner P. Was amazing! He was able to assist me within minutes with no issue.
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
My experience with John G. was amazing! I'm so thankful I could simply hand off my issues to him and he was able to install the features I needed on my website. I'm not tech-savvy and I thought I would be so frustrated by the end of this but it was the exact opposite. Thanks so much!
I've stuck with YOTPO because they don't disappoint! I've had to change my themes several times due to errors in the themes and they have helped me so quickly every time to get my reviews installed back in! Thank you all for your hard work!
Very helpful customer service from Ruzsel J. Quick respond and hope the problem can be saved very soon.
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Rhenant from the Yotpo team was so helpful. I need to get a link to send some customers their review link that I sold brick and mortar and he sent it to me and now it helped me get tons if reviews that I didnt have before. Thanks
Using Yotpo will have been able to achieve all the features we wanted for the client, but also the customer service has been exceptional. John G who helped us was very attentive and helpful no matter how small or big the issue was. Greatly appreciate it ^^
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Yotpo product ratings don't appear on our search/collections pages, nor can we add our email address as the sender email. We haven't received the verification email to confirm it, and Yotpo's support right now is non-existent.
Expect to wait multiple days for a reply, only to be disappointed when they send back the same canned response.
For how much they charge, the support should be far better, and I think we're going to look for something else.
Thank you for taking the time to leave a review. Please know that we hear and understand your frustration. After looking into your case we see that all issues raised in this review have been handled. Please feel free to reach out to us at any time if this is not the case or if you have any lingering questions or concerns.
Update review.
Our reviews were duplicated when the Yotpo team imported our reviews from Stamped, and they don't have an easy way to hide duplicate reviews. Also, instead of sending reviews for orders as they came in - Yotpo's system retroactively sent emails for older orders (from six months ago) and used up all of our order limits for the month in one shot.
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Great customer service from Arven! Helped me fix an issue in no time.
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Super efficient. Rhenant T answered all my questions and resolved my issues in 2 minutes!
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