Yotpo Product Reviews & UGC

Always works pretty well but the "growth support heros" really help you out if you have any difficulties. Shout out to John G. for helping me out today! Thank you team :)

Shout out to Ruszel J for making my day so much easier in patiently standing by and assisting me with all my queries!! Excellent service!!!!

We love this app and the customer service!

I was able to get the reviews widget installed without any difficulty. I had quite a bit of trouble getting the reviews tab to show on my home page. It didn't come up as an option in Shopify despite multiple installation attempts. I was able to connect with Doner on the support team who was very knowledgable and was quickly able to resolve the problem on the back end. Much appreciate the timely customer support and quick resolution of this problem.

Now, speaking of excellent user experiences, gotta mention, "John G" from customer service. We've had our fair share of chat conversations with the customer service team, but John G. stands out with his patience and dedication. His ability to not just hear, but really listen to our issues made all the difference. We had the task of importing 100+ reviews. He patiently guided us through the entire process, ensuring everything went smoothly. And bonus points for taking the extra step of directing us to utilize features we were completely unaware of! Some other agents fell short here, but John G. was a game-changer.

He sent me a Meet link to explain what i had to do. Very kind and useful!!

John G was a great help

they helping me navigate how to make manual review requests for a new product to specific customers who purchased. I am glad to get this level of quick and thorough support. Thanks Yopo.

Update: Joian Z helped me through with more updates - quick and effective

Support Rep Jeorge KV was excellent!

Jeorge Kenneth V was awesome and helped a ton with review migration between various products when we reorganized SKUs.