Yotpo Product Reviews & UGC

I have been using Yotpo for a couple of months. The Yotpo support has always been amazing. Anytime there is an issue, I am able to get in touch with someone on direct chat and for the most part, all of my questions and issues have been handled quickly and well. My most recent interaction was with Howell Kieth, and the support I received was fantastic. Based on my experience with the customer support alone, I would give Yotpo 5 stars. I am giving 4 stars because the Yotpo platform is not fantastic - it is slow, buggy, and not easy to modify design and function without accessing higher tiered plans and manual CSV file editing. Additionally, some desirable features (such as integrations with Klaviyo and other apps) are only accessible on plan tiers that are far out of reach for the average small business. All in all, the customer support and documentation make up for the platform headaches, and I look forward to using Yotpo further.

Great app however a bit pricey.

Excellent app and customer service, especially while still using the free version! I needed the star rating moved to a specific place on my add to cart page, as well as on the category page, and Aleksandra provided this service fast, and without additional pay. I spoke to the sales team, didn't think they were pushy at all. They actually suggested to just use the free version as I wanted, and when ready for more to give them a call.
When I changed my website theme, again I got fast support again, this time from Raphael.
The rating system works like a charm, I'm very happy with this app!

There was a technical issue over the weekend but the team was really fast at getting back to me and turned the situation around. The service won me over, and I would continue using the app as we scale.

Incredible customer service. Great app for reviews too! Very easy for seller and customer. Rilu Jane was a great help!

There is a bug and support doesn't answer for 5 days.
Worst support

Had some issues with our account and Kenneth from the customer support team was very helpful and able to fix all our concerns.

I use this app to collect reviews.I was having trouble setting it up and adding widgets to my site but the Yotpo team's support services are great! Anne and Mary Ann did may set up for me completely. I've had some apps that totally refuse just because I'm on their free plan but not Yotpo. Will definitely be a loyal paying customer as the business grows. Thank you so much Yotpo!

Rhenant is superb helpful with me setting up reviews on my site. She made it very easy and I appreciated her excellent customer service. She is highly recommended!

Ronel was a great help in migrating the reviews to our new Shopify site. Nice knowing there is readily accessible support.