Yotpo Product Reviews & UGC

The yotpo support team has been a huge help over the past couple of days helping us transition our site and reviews over from our old site. Appreciate the support from Daniel, Reinier, and the team. Thanks guys!

非常感谢Yotpo客服的帮助，让我快速实现了Yotpo Product & Photo Reviews在网站的展示!
特别感谢Albert V提供的帮助！ Thanks Yotpo suppory team especialy Albert V help and support!

The app is great and custom support is the best ! I just had an issue to configurate the reviews on my website and Radly immediatly answered me and solve the problem. Added to that he was very nice, patient and si helpful ! Thank you very much, I definitely recommand this app !

Upon downloading this app I requested a few design changes which required code. Diane from support responded within seconds & went back & forth with me for just over an hour until I was satisfied. Absolutely incredible customer service. 11/10 recommend.

James is sooooo helpful for my store to resolve the problem, recommend him!
Yotpo is a great app and will recommend to my friends.

I've been using this app across multiple Shopify sites. This app is really helpful in providing my customers with a sense of confidence and trust.

I recently migrated from a WordPress/WooCommerce site over to Shopify and needed help with the migration process. A Leizel Ann D. helped me and made the transition easy. They have great customer service and I'm really happy with their services.

This review is for customer service via chat. Junalou was helpful. Full disclosure - he kindly asked me to write a review here. Nonetheless, he gave great customer service.

I love the app. it goes well with my store and customer service is great!
Ronel R. was very helpful.

The app has a lot of features & customization and offers great customer support!

Note: Most features are accessible only through the paid plan.

For example, the default mail after purchase (MAP) setting for customers who buy more than one item sends up to three consecutive emails until the customer leaves a review. We found that frequency to be too high with the rest of our emailing strategy and there was no way to decrease the frequency on the free plan.

After discussing with their customer support, we were able to sort this issue out and find an agreement where my customers would receive a reasonable amount of emails without having to subscribe to unlock only one feature.

Great app, but would recommend looking at it once you reach at least 100 orders per month.

There is a bug and support doesn't answer for 5 days.
Worst support