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The chat support is super fast and they have quickly solved all my issues! At least for now, I can recommend!
Hi there, thank you so much for leaving a review. Happy to hear our support team was able to help!
Well, it collects reviews and does it solidly. Importantly their support is great--both via chat and email. Super helpful and super responsive. I was under a deadline and they jumped in to get my task done. Thanks team!
Thank you for taking the time to leave a review. We're happy to hear everything worked out in the end and you're enjoying Yotpo.
Yotpo is easy to set up and simple to use, but in those odd cases where you need a little help, Yotpo's chat support is just a click away.
We're running into a lot of issues with an older theme and Daniel P, a member of Yotpo's technical support staff, has been a real lifesaver.
The standard entry level application is fine but very limited and you can expect a much higher price tag if you have interest in anything beyond the basic and other bells and whistles. Function is good and effective and would be improved with a more simple management of moderately increasing number of orders rather than such big price jumps. Value proposition is very good for entry level for sure. Customer service can be frustrating but has improved I've noticed more so lately.
We're using Yotpo to collect reviews from our customers. It's easy to use and when we have doubts on how to do an specific action we've contacted the Support Team by chat. Howell Keith provided the articles with the steps we needed to follow and was helpful during the process :)
Overall pretty good - reached the max on my plan very quickly so was a bit confused when I reached the max again quickly on the next plan up, but had it explained by customer service clearly and quickly. Will continue to use.
It's okay....but I'm not sure if it is worth the amount of the paid plan.
LOVE this app. there's nothing like word of mouth to build consumer confidence, and this app works perfectly!
The customer support is very good, my issue was dealt with quickly and was resolved for me straight away
Just started using the app, that's why I only gave it 4 stars, but so far so good and I love the chat feature, takes the stress out of not knowing if you will be able to reach someone for assistance. Mary Ann was a great help!