Yotpo Product Reviews & UGC

I contacted support to install widget code and they responded quickly to my inquiry. Thanks for the timely response great job!

Eleen's help was professional and fast. An awesome level of customer service, which is ctitical when you are trying to move your business up to the next level.

BUYER BEWARE: I've been with Yotpo for several years. We opted to move to a new review platform to save money for our small business. When I went to cancel my annual plan shortly after it auto-renewed, I was unable to do so in my account before it auto-renewed and needed to reach out to Yotpo support. They wouldn't cancel my account via email. They made me do a zoom call with their rep who instead of cancelling and disabling the auto-renew they repeatedly tried to upsell me more services. I was told by Yotp: "I really do appreciate where you're coming from and I'm sorry to hear, however we are unable to provide a refund on a live agreement as it has already been renewed per the terms. Because the contract renewed in June for a successive 12 month term, we are restricted in terms of changing the terms or the billing structure at this time but would be happy to revisit it in June prior to renewal. Unfortunately we don't have additional recourse here - the next step on our end would be to speak with our legal team, which in the spirit of partnership we are eager to avoid." Yotpo simply took my $6,388.00 with nothing more than an oops, sorry you're stuck with us. If you're considering working with this company know the support is subpar and getting out of an annual plan is very hard and they will upsell you more services - that's been my experience. The platform and functionality of Yotpo is fine and gets the job done. I've used them on both woocommerce and shopify. Now, I'm stuck with them until my annual plan is up for auto-renew, which I'm sure will never be cancelled and will require more zoom calls where they read from a script and try to sell moooooooore Yotpo.

Thank you Eleen for your super professional support !! Always so helpful and really great. You made my day !

Doner P a été très professionnel, il m'a très bien aidé ! moi qui suis novice il m'a bien aidé !
merci encore pour votre aide !

Ronel R was an incredible help! Timely, kind, and productive. It was such a great experience and I would feel confident using the support chat again.

this has been great to use. when i chatted with support happy was super helpful and friendly and answered all my questions. i will continue to increase subscriptions as my business grows, i love the plan flexibility
but would like a more handson help for business owners that dont know anything about adding codes. i have tried that once and had to reset my entire store and start over. that took hours and wasnt fun. so any additional features that require me to add liquid code and just dont do and i am missing out.

Great work by the Yotpo team, made it easy to transfer over. They moved all of our reviews from our old platform. They provide more tools to reach out customers and ensure they are satisfied.

Quick responding to online chat from Rhemy R. Really helpful! Great customer service. Will continue to use Yotpo!

Great app. Only complaint is that it costs way too much to do things that should be basic functionality such as Q&A and commenting.

EDIT: Changing our review from 3 to 1 star. Yotpo's service has decreased dramatically.

They told us we could upgrade to a $49/mo. plan to enable commenting on reviews. What they didn't tell us was that this would cap our MAPS at 150/month.

Also, customer service is extremely slow and they've outsourced it so that you only get emails at 1AM and have to wait 24 hours to get a response.

Very disappointed considering we've been using this app for over a year now and this is how we are treated.

We will probably uninstall soon and move to a better competitor.