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New to Yotpo yet already a lot to love about this app. Customer service is extremely helpful - thank you James for helping me out with the installation!
Amazing app! Joian Z was helpful in setting up our app.
For a brand new store Yotpo isn't the best option. The free version is very limiting. Not even social integration is included. To get the features I needed, an expensive upgrade was required. Also, customer support was lacking. It sometimes took two emails to support to even get a response.
The Judge.me review app is much more cost effective for a startup and customer support is spectacular.
We installed the app just for a quick test. We didn't even go past the page where you need to create an account or have finished setting up the app. But it sent automatically 200+ review request emails to our customers without us even knowing it.
Firstly, thank you so much for taking the time to leave your feedback. Please know that we completely understand your frustration and we apologize for any inconvenience. As per our investigation, our customer support has reached out to you twice, including an email on August 1st. Unfortunately, we have not heard back from you yet. Please know that our support team is ready and available to you at all times. Feel free to reach out to us at any time by replying to our emails or opening a new support ticket.
Good, fast and friendly customer service. Always quick in helping out with a problem. Thank you Yotpo!
Thanks for your feedback, we really appreciate it.
I had an issue with setting up my account for my store, Gimbert was very helpful to quickly resolve my problem
Great customer service and easy to use functionality. I am excited to see what else this app offers me
It was a bit confusing to import the reviews but Lervin from the support team helped me out. They were super responsive and got me up and running almost immediately.
Hey United by Hope! Thanks for giving us your feedback, we really appreciate it! So glad to hear your experience with our support team was great!
Really excellent app. Far more versatile than the standard review apps. We're only using the basic plan currently, but I see us upgrading in the future to take advantage of all the great features YotPo has to offer!
Great customer service.
Rhemy Rosales from YotPo Team took care of all my issues & questions around integration YotPo Loyalty & Review app. Thanks soso much!