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Joian Z is very efficient and competent and helped me solve my issue of publishing changes very quickly. Highly recommend!
Thank you for writing a review — we value your feedback.
Doner was incredible helpful. He got back to me within minutes of reaching out and fixed everything perfectly. Would highly recommend!
We've only just installed this app but received excellent support whilst setting up. Would recommend - so far!!
The app is very easy to use.When I don't understand something, Allent of the support team will reply me in time. This app is a good choice.
Amazing support and help. Very attentive and thorough. Allen was amazing and helped me optimize the app.
Nick is so professional， he resolves my problem and offers me some suggestions, Thank you, Nick， I will recommend to my friends, thank you Yotpo!
Very quick support right after the request! All issues fixed! App works correctly. Thanks again!!!!!
bin sehr zufrieden. auch der kundenservice ist top, die haben mir sehr gut weiter geholfen. danke :)
I sell low priced items around $5 average and now that I have 60 orders it wants me to pay more than a Shopify subscription at $50/mo? Super deceitful that this app is listed as free.
Thank you so much for taking the time to leave a review.
Based on customer feedback, we are constantly updating our pricing model to accommodate growing businesses as they scale. We do our best to offer a variety of packages in hopes that each business can find their right fit -- you can browse all of them on our site. For our Growth plans (up to 800 orders per month) you can choose from packages ranging from $19 up to $249 a month. For larger businesses, we have custom packages available, and would be more than happy to chat if that's something you're interested in.
We've reached out and would be happy to help. Thank you!
EDIT: The migration process is painful!! It's not as easy as advertised and we regret switching from Judge.me now. And even though we're paying $120 / month, there is Yotpo branding in all widgets and emails. If you're a small business, there are better options. Seems like a pretty good reviews app so far. And the customer service is very good! Would highly recommend.
Hey, Jailene from the Reviews team here 👋
Thank you for leaving a review. We value your feedback and apologize for any inconvenience this may have caused on your end. After looking into your account, we see that our team resolved any issues around migration and demonstrated how to edit the logo within email review requests.
If you're still experiencing issues, please reach out to us — we're more than happy to help and we want to make sure that any lingering concerns are addressed.