Avaliações (7 122)

Avaliação geral
4,8
Pontuação por nível de classificação
  • 92% das classificações são de 5 estrelas
  • 4% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 3% das classificações são de 1 estrelas
22 de fevereiro de 2017

Great app , but if you want to upgrade it very expensive. Happy with what I am getting for free,

Amber House
Austrália
5 months usando a aplicação
28 de novembro de 2021

I just started using this app with mixed results. It presents the reviews well on my product pages, but I have customers say that they try and fill out the review request and they get error messages. One couldn't fill in the text box and after submitting review it go a message that said "page not found". It's too bad because they love our product, but I can't badger them to keep trying to fill out the review

Delaine & Co
Estados Unidos
5 months usando a aplicação
Editado a 10 de agosto de 2015

8/10/2015 update

Yotpo added Taiwanese language support! I reinstall Yotpo into our Shopify store.

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Yotpo keep sending review request emails to my customers even though I have removed Yotpo from my Shopify Store a week ago.

Please stop sending review emails to my customers.

Thanks!

Xn Gmq824a0kbp8gyuhw1hkv6ahv5ampc
Taiwan
4 months usando a aplicação
2 de dezembro de 2023

Reviews show up which is the only reason this product gets more than 1 star. My challenge with Yotpo is it's incredibly buggy and you have to constantly work with support. The support team themselves are very kind and work to solve the issue but for how expensive Yotpo is I really don't think it should be as buggy as it is.

Bring
Estados Unidos
3 months usando a aplicação
Questão respondida por Yotpo 20 de dezembro de 2023

We're sorry to hear that you're experiencing issues with our Reviews product. We encourage you to reach out to our support team so that we can better understand the issue and find a solution.

26 de dezembro de 2022

I've been testing a ton of review apps lately. This being one of them. The app itself is solid but upon uninstalling it I realized my store speed score jumped from 50-59. Was surprised this app was impacting speed that much but glad I found it. Something to consider.

Polarheads.com
Estados Unidos
3 months usando a aplicação
Questão respondida por Yotpo 23 de janeiro de 2023

Thank you for sharing your thoughts with us!

21 de agosto de 2015

A good app that works as advertised, but can't justify the cost of the premium version. I've been in touch with a salesperson and they say they want to work with small business but they don't offer any plans to support small business. They offered me an annual plan for $3,588 which certainly isn't supporting small business. It would be nice if they offered a pay per review plan or such for us users who are just starting out. Going to have to start looking for other options

Zoomy Leisure
Austrália
3 months usando a aplicação
3 de maio de 2015

this is a very helpful tool, thanks

www.vhouseplans.com
África do Sul
2 months usando a aplicação
2 de novembro de 2023

The app is good, but the customer service takes way to long to get help. The help was good once connected but the wait was not acceptable.

Highland Tactical - Dealers
Estados Unidos
2 months usando a aplicação
Editado a 10 de julho de 2016

Very disappointed in Yotpo's service! I wish I hadn't used this app to start with and sent this out to our customers as they have written reviews and I just cannot publish them and I don't want to ask them to write reviews again. I've reached out several times and a lady named Lucy is very slack in getting back to me.

I will be removing this app. Customer service is very poor.

EDIT: Manager reached out to me and apologised for their service. However, I will still not be using their app even though it has everything I want - the pricing is out of my price range. I'm adding an extra 2 stars as they did try and reach out and fix their error.

Staavias
Austrália
2 months usando a aplicação
3 de maio de 2023

Be careful when you install, Yotpo will automatically start sending orders VS taking you through a setup process where you can customise how customers will receive reviews etc...

Before I knew it a day had passed and the platform had already sent 80% of my monthly quota within a day. I sell products that need more time to review vs. their 14-day default flow. Not the greatest start for those businesses that have a backlog of orders requiring reviews.

When you install make sure you go straight to the left-hand navigation and find "Review Request Flow" and deactivate the 14-day post-process flow they automatically start on your behalf. To do this, navigate to the three horizontal dots, left-click and hit the 'deactivate' button. The flow will stop and then you can customise what you need to customise.

I know the platform will be great yet I find it strange it just starts sending reviews without a user setup process.

Glasshouse Fragrances Australia
Austrália
About 1 month usando a aplicação
Questão respondida por Yotpo 8 de maio de 2023

We appreciate your feedback and apologize for the inconvenience. We never send automatic emails to past orders, this is a step in the onboarding flow that needs to be confirmed by the user. We are sorry to hear this didn't go as expected. If you're experiencing any other issues, please let us know — we're happy to help!