Avaliações (7 030)

Avaliação geral
4,8
Pontuação por nível de classificação
  • 91% das classificações são de 5 estrelas
  • 4% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 3% das classificações são de 1 estrelas
15 de agosto de 2018

The good: great tool overall for utilizing reviews to help drive conversions. There are good app integrations with referral/points programs, and customizable widgets to fit any site or brand. Great support from our direct manager and other Yotpo employees whenever we have issues. Easy integration with Facebook to automatically push good reviews. Easy moderation and communication with customers.

The bad: Not a 5 star review because the dashboard seems to have many flaws that make managing a campaign more difficult than it needs to be. Simple functions (search, uploading files, etc.) within the dashboard continue to have "bugs" that never seem to be priority to fix. Integrating with multiple URLs and syndicating reviews across them is only possible at a very high cost.

Brydge Asia
Estados Unidos
Almost 8 years usando a aplicação
Editado a 6 de julho de 2016

Its a catch 22 with these guys the app works well for us and im sure it helps improve sales but it is bloody expensive. I think these guys could catch more fish if it was a little cheaper or there base option had more perks.

Be warned Yotpo some smart fella will come along and build a better app and charge less and you will lose your customers. Probably one or more of your employees are thinking that now!

Still gave 4 stars because it works and does build customer confidence as long as your not selling rubbish.

E Cigarette Supplies Australia
Austrália
About 7 years usando a aplicação
7 de dezembro de 2022

We had a great experience with their support team. Very quick to respond and helpful and knowledgeable.

Bird & Knoll
Austrália
Almost 7 years usando a aplicação
Questão respondida por Yotpo 23 de janeiro de 2023

We appreciate your feedback, thank you!

13 de março de 2015

Great app, fantastic features, wonderful customer support.

Be aware, however, that if you sign up for the 30-day free trial for Premium, you must personally downgrade to the free version when the trial expires or your credit card will automatically be charged $30 without notice.

Real Glass Act
Estados Unidos
Almost 7 years usando a aplicação
21 de junho de 2021

The app is really good and customer service with James C. was fantastic. Only a 4 star because I have had bad customer service interactions in the past. If I had James C. everytime it would be a 5. Happy with Yotpo overall.

Bee-Nails
Estados Unidos
Over 6 years usando a aplicação
24 de janeiro de 2019

I've signed up for the free Yotpo account.
I initially struggled with the app because I was trying to use one yotpo account (same email address) for two different shopify stores (a .ca & .com store), and you can't do that with yotpo - you can't use the same email for a yotpo account that sits on two different stores.

However, Yotpo subsequently installed the widgets on both sites for me, and improved the initial yotpo installation by changing where the reviews show for the product (on the collection page & on the product page). Pauline was great to work with, and made several great recommendations regarding how the reviews could be displayed. Thanks Pauline & team!

Locusvie.ca
Canadá
About 6 years usando a aplicação
28 de setembro de 2014

Great app, lots of functionality, also in the free version. Great to have this interactivity thanks to yotpo. Easy installation, reviews from the widget or from mails. it's great to be able to sell after sales emails to ask for reviews (though i was suprised that the first time, yotpo sent emails like that to ALL customers,whether they accepted marketing or not. tricky). Also, coupon codes should be made valid for just one use only, otherwise they get reused all the time.

amazonias
Bélgica
About 6 years usando a aplicação
4 de maio de 2020

The standard entry level application is fine but very limited and you can expect a much higher price tag if you have interest in anything beyond the basic and other bells and whistles. Function is good and effective and would be improved with a more simple management of moderately increasing number of orders rather than such big price jumps. Value proposition is very good for entry level for sure. Customer service can be frustrating but has improved I've noticed more so lately.

SoloStrength
Estados Unidos
About 6 years usando a aplicação
1 de setembro de 2015

This is one of the must have apps, Few options i think its still missing, but overall,with the beautiful review section for products & website its a very nice plugin, few limitations on customization, Thanks Yotpo for such a beautiful plugin and specially for free :) Cheers

Letsannounce
Índia
About 6 years usando a aplicação
20 de julho de 2021

Good customer service. The app interface could be a bit more user friendly though and there are delays with publishing reviews

HCO
Austrália
Almost 6 years usando a aplicação