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Extremely slow customer service response. And even when you get a response that doesn't mean that issue is resolved. I am still waiting for their response. I have been writing emails for the last 2 weeks for that particular issue. If I am lucky somebody will respond in 5 days
Thank you for taking the time to leave a review. After looking into your case, we see that all issues raised in this review have been handled. Please feel free to reach out to us at any time if this is not the case or if you have any lingering questions or concerns.
Good Work Doner P
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Far too expensive for a pretty basic app. The app's main draw is its ability to push to Google and other socials.
So far, I have had to engage with support no less than 10 times due to my reviews not exporting to TikTok Shop. On the TikTok side, they simply wont offer support for the issue. The issue has persisted for a month now with no resolution. My reviews have still not pushed to Google or Meta. And Yotpo support just shrugs their shoulders.
I cannot give more than one star because there are many other review apps out there, for a quarter of the price, that do the same thing this app does (I'm not counting the push to 3rd party ecommerce feature because that feature does not work).
We're sorry to hear that you're experiencing issues with our product. Our team has contacted you a few times, but we haven't heard back. We encourage you to reach out to our support team so that we can better understand the issue and find a solution.
Jeorge was very helpful
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Doner P was able to support and assist me quickly and efficiently with adding widgets to my site that dissapeared after a theme update. Thank you so much.
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Wonderful app and great customer service! Jeorge Kenneth V helped walk me through an issue with my Yotpo on the homepage of my website. Couldn't recommend this app enough !
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Ruzsel was fantastic! We hopped on a video call and he walked me through what I needed to know. It was a great experience! Thank you!
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
They immediately fixed the issue when I pointed out that the review tag was broken. Additionally, they went above and beyond to resolve other problems as well. I never imagined such an experience was possible through chat. It was one of the best customer service experiences of my life. I sincerely hope that one day it will be available in Japanese.
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Their support is fantastic, John G. answered all my questions and was incredibly patient for our entire 2 hour chat conversation.
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John G was very helpful in solving a few items for me. Really great service!
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