Recensioner (6 918)

Helhetsomdöme
4,8
Antal per omdömesnivå
  • 92 % av omdömena har 5 stjärnor
  • 4 % av omdömena har 4 stjärnor
  • 1 % av omdömena har 3 stjärnor
  • 1 % av omdömena har 2 stjärnor
  • 3 % av omdömena har 1 stjärnor
4 mars 2023

Kenneth John M was very helpful and responsive in walking through an integration/upgrade issue with my Shopify store. Thank you

Pro-Line Basement Supply
USA
7 dagar användning av appen
Yotpo svarade 9 mars 2023

Thank you for writing a review — we value your feedback.

Redigerat 14 maj 2020

Not happy. Yotpo limits you and is always nagging you to upgrade. They actually flat lie to their customers. Our review emails were stopped for some reason and they said "Upgrade to continue" and we were thinking "What?!" They then said that we had exceeded 50 sales this Month. Well we checked our system and in the Month of May we had only 27 sales. NO WHERE DOES IT SAY 50 SALES IN 30 DAYS, they said FOR THE MONTH. They always limit you with FREE apps but we pay to have this service and now they want more money and then what? MORE MONEY again later? No thanks. Find another review system.... we don't do business with companies with no integrity.

Pinch Skin Care
Kanada
7 månader användning av appen
Yotpo svarade 30 juni 2020

Firstly, we want to apologize and thank you for sharing your experience.
In our free plan, Yotpo offers up to 50 orders for 30 days. That 30 days starts right when you join Yotpo. If there was a source that did not make this clear - please do let us know and we will fix it immediately.

We tried to reach out. If you would like to get in touch, we'd be more than happy to try to help. Thank you again for your feedback.

Redigerat 22 februari 2021

***Updated** I have used yotpo the past 5 months and still think it's a great platform. My biggest complaint, and why I'm no longer a customer- the cost/value. We started going over 200/orders a month and the cost goes from $99 to $199 with no additional features. Even at $99 for 200 orders, that's $.50/order which is just unreasonable. Further- I'm unable to black list a product without jumping to the $500/month plan, which really doesn't make sense. I ran out of orders 3 months in a row and then started looking to other alternatives. There are dozens of other ones that grossly exceed yotpo's features at a fraction of the price. I spent the afternoon and moved from Yotpo to one of their competitors and have significantly more features, 3x more orders, and am paying less than half I was at yotpo. Their product is good, but they've priced themselves out of the market. I'm all about paying for quality, but not allowing me to blacklist "route" shipping insurance and then charging $.50/email just isn't close to worth it. I'm glad I used Yotpo, but wish I would have spent more time looking at competitors offerings before committing to them. Their customer service is good, although they do send a whole lot of spammy marketing emails, which is annoying as a customer. Also- rereading my feature request- other almost every other app has the ability to use dynamic coupons. Not yotpo, or at least not until you spend $1000/month Outstanding customer service! Faster than any other shopify App I have installed in the past 4 years. My only regret is that I didn't install this app sooner! Feature Request: I've only been on the platform for about 48 hours, but it would be really nice if the coupon setting could automatically generate custom coupons like some of the other (less expensive) apps I have running. I have a huge discount coupon code for sharing a review on social media and am very concerned about it getting loaded into a "honey" "wish" or the hundreds of other coupon databases out there. Sure, I can make the static code limited to one per customer (read- email address, I'd create a one time use email address to save $50), but aside from that, there is nothing stopping a static coupon code from getting everywhere on the internet. The upgraded coupon feature is the ability to load 100 coupon codes manually to shopify- even that, why not make it automated? Also, that pricing for the upgraded coupons is not available on any plan I've seen online. Overall- I'm very happy with the app thus far. I know they'll read my input because it's on here, but that doesn't take it away from 5 stars. Looking forward to working with you all indefinitely!

All Purpose Creams
USA
7 månader användning av appen
Redigerat 22 maj 2022

This app is great and I love it! The person who helped me his name is James Edmar C he is awesome! He goes above and beyond to make sure customers satisfaction. I highly recommend this app for any shops on shopify. It is worth it!

modafive
USA
7 dagar användning av appen
10 januari 2014

Great App - easy to install, great support, worth your time.

Mountain Man Supply Company
USA
6 månader användning av appen
18 november 2022

Jeorge was of extreme help to me! I had duplicate reviews showing up and some formatting issues he fixed in a timely manner. Thank you!

The Caviar Co.
USA
7 dagar användning av appen
27 augusti 2020

Great app, correct and swift support. Time will show the effect this app will have on our business..

De Bakkende Brabander
Nederländerna
7 dagar användning av appen
4 augusti 2017

I love this app. It's one of my favorites.

The Black Herald
USA
8 månader användning av appen
16 september 2021

Amazing customer service team, even with the free version! Definitely recommend this app for any ecommerce site.

TheAllyCatWalk
USA
7 dagar användning av appen
Redigerat 23 januari 2021

the widget is broken again.........and got no help again ....:(
the reviews should be updated by us or if need to be deleted ...we can't even delete on the back end the review what you guys uploaded 3 times by mistake ..... not sure how long I wanna stay with you guys it's very bad......

pH Balance Skincare
USA
7 månader användning av appen
Yotpo svarade 10 november 2020

Thank you for taking the time to leave a review. Firstly we'd like to apologize for any inconvenience. Please know that we completely understand your frustration. Louanne, our support team representative, has already reached and she's doing everything she can to assist you. As far as we can tell she's now working on your imports, but your feedback and satisfaction are extremely important to us so please feel free to reach out to us again if there are any lingering issues.