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I really Thank Ellen a lot for the genuine help!! Yotpo is great app and support. I want to continue this app.
This is a great proposition and exactly what you need to increase your conversions and jet fuel your ads. Like with a lot of Shopify apps you have to upgrade to their more premium plans so I did that as it had the features I wanted. I've been having a terribly difficult time trying to extract the value that Yotpo are selling though. The onboarding is awful. It's very clunky and takes too long to setup. The automatic email review feature isn't working for me and there's no workaround to manually whatsapp the customer and get picture reviews so I'm unable to get any value from Yotpo, just wasted time. I was better of with the free Shopify reviews app. I'm on the growth plan which is the tier above the 1st one but it's still missing video reviews unfortunately. Customer service is very attentive and quick to respond. But have been unable to get me to a position where emails are going out and collecting picture reviews. This is all I want.
Thank you so much for your feedback! We apologize for your experience and please know that we will absolutely take this feedback into consideration. Although we don't currently offer Whatsapp reviews, customer feedback plays a crucial role in how we develop our product feature roadmaps. As it stands now, we support photo reviews and automated review requests.
Our 24/7 support is more than happy to help with installation and onboarding at any given point.
If you'd like to get in touch, we'd be glad to assist you further. Thanks again for your feedback!
I am the 1000th person to review this app. It is excellent but it's pricing is outrageous and clearly made for large and established stores. YotPo is for business owners who don't want to or don't know how to do the things that this app does, and it does a good job at doing that for them.
simple to install and use great clear instruction.
I just wish some of the advanced features were available at a lower price. Support has been helpful though (if a little bit slow). Dani
We received excellent customer service by Junalou today, they not only helped with our issue and resolved it for us but had excellent recommendations as well!
Helped us on a step by step basis to transition from magneto to shopify! Amazing and fast customer service.
Chat communicates timely. Hopefully, after subscribing to the plan, you'll be able to open up all the features you need, rather than manually setting them up, which will save you a lot of time.
Excellent app, helpful support, very useful even on the free plan, highly recommended to all starter store owner;)
Ed was extremely helpful and nothing was to much for him. I needed a bit of help to sort out having the review widget on my page and he did that for me