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I only wanted a loyalty and rewards program, instead, yotpo asked me to install a whole bunch of other apps. Tried booking a demo with them and other than the automated reply email, the scheduled demo got canceled without any explanation and no reschedule was offered. (schedule link was being closed). So I went and booked a demo for the second through their site and my booking was notified by one of their team member 10 minutes before the call telling me their office is not opened on that day. (Then why did you confirm the booking in the first place? and perhaps you could of informed me earlier? I could have had other arrangements but rather my time slot was wasted because of the last-minute notice/no-show.)
Possibly one of the worst customer services experienced from any app on Shopify or any other criteria.
Think twice if you're thinking about going for them.
Thank you for taking the time to leave your feedback, we take every review very seriously. As far as we know the demo was successfully done on June 28th. Please let us know if you have any lingering issues or concerns.
$119 a month in order to be able to upload your reviews from an other platform to multiple products. Not just one time charge but monthly. Waste of time and definitely not worth the money.
Hey, Jailene from the Review team here 👋
Thank you for taking the time to share your feedback with us. We understand your frustration and we apologize for any inconvenience. Louanne from our customer support team has reached out to you several times but has not heard back from you.
Please feel free to contact us at any time — we're more than happy to help you.
DO NOT INSTALL THIS APP! Once you do a mistake, it is done. The app will not fix it anymore. In fact, I have uninstalled the app and it is still running on my website, and I have no idea how is that even possible. Just forget it about it. Completely irresponsible team behind this app.
Photo reviews are only available for paid plan 30 usd per month that is too much to pay every month
I have deleted this app but they still sending emails to my customers w
Thanks for taking the time to leave your feedback, we're sorry to hear about your experience. Photo reviews are available on our Growth plan which starts at just 19$/month.
If you would like to get in touch, we would be happy to chat further about your experience and try to help.
Installed the app but needed help to activate the widget in the way that I wanted, which involved inserting code into my store. I requested help and received an initial response asking for access to my store but since then I have heard nothing and no amends have been made to my store. Poor service, wouldn't recommend.
Thank you for taking the time to leave your review. We completely understand your frustration and we apologize for the delayed response time. Our support team representative has reached out to you and successfully completed the widget installation. We are constantly working on improving both our products and our support and your feedback is incredibly valuable to us. Please do not hesitate to contact us if you encounter any further issues.
Customer service is terrible and the app is not performing well.
The guidelines are unclear and Customer Service further confuses customers. For the majority of them, are not familiar with their company policies and have language barriers I think. They are super slow and just send out links to clients for you to get by. Becarefull, you might lose money dealing with them, time and energy. They are not helpful at all. I'am not talking about one experience, most of their agents offer poor customers service. Something smell fishy with them. There is no transparency, they are hiding information to people.
Thank you for leaving your feedback. Firstly, we'd like to apologize for any inconvenience you may have experienced. After looking into your case, a customer support agent has reached out to you in order to assist you but unfortunately, we have not heard back from you. If you are still experiencing any lingering issues, please feel free to reach out at any time and we will do our best to help.
This app is violating the GDPR. Very sneaky. I installed it and was welcomed by a pop up saying "thank you for installing, we now have access to your customer base and we have the liberty to email them". I had contacted Shopify support and their support thrice and they still have not undone this.
Thank you so much for taking the time to leave a review. We want to apologize for any negative experience you may have had with us. We do want to clarify that Yotpo is committed to the GDPR and our platform is fully aligned with the global privacy laws. Please see our privacy guide for more information - https://www.yotpo.com/yotpo-privacy-guide/
During installation we allow our customers to send up to 200+ extra review requests to past customers, in addition to their automatic review requests which will be sent to future shoppers. Note that the emails that are sent are from your behalf and based on your customers' consent to receive emails from you.
Upon receiving this review we tried to reach out. If you'd still like to get in touch, we'd be happy to try to help.
Literally the only app that doesn't disclose pricing. Support takes about a month to respond as well.
Junk software, and contacting customer support is not helpful at all, data syncing is a waste of time!!! Do not use!! !!
We're sorry to hear that you've experienced issues while syncing your data. Our team has been in contact with you and we've resolved the issue. We've tried following with you on several occasions, but we have not heard back. If you're still experiencing issues, please let us know.
It took ages to get any human from support to answer our questions. It would be great to get response from support quicker