Yotpo Product Reviews & UGC

March 2021: another great experience. We changed our theme and I lost the reviews showing on the product pages. I contacted Yotpo on the chat on a Sunday and Eleen responded immediately and fixed my problem. Great support, thank you Eleen for your help! December 2020: Another awesome support, this time from MaryAnn! November 2019: I want to update my review. If I could give 5 MORE stars, I would. Since I can't, I will explain here why we are so happy. Our reviews were not showing in Google. So I contacted Yotpo support (as well as the app we use for SEO), and ADRIAN from YOTPO replied within a few hours with a very thorough explanation, way above and beyond Yotpo's reach. Adrian did some analysis in Google that pointed out some left over junk from other apps (that we had already removed). He gave me enough information so I could raise the flags with the other vendors. For that reason, I was going to give permission to Adrian to go there and fix what was necessary (even if the problem was not due to Yotpo), but the other vendor stepped in and fixed their mess. I couldn't be happier. As a small business owner, we trust that the apps we put on the store are doing what they are supposed to do, and not causing problems. Not all are like that. I am glad there are professionals like Adrian who know what they are doing and provide support that is second to none. So here are my 10 stars for Yotpo: ********** July 2018 : We installed Yotpo two months ago and we love it. It is easy to use, super helpful for customers to enter reviews and Yotpo support is outstanding. They reply to any and all questions very quickly and the answers are thorough. We couldn't be happier!!!!!

No podía implementar el carrousel con las reviews por mi mismo y el servicio técnico de la app, en especial Orly lo hizo por mi super rápido y además fue muy amable y paciente. Recomiendo este servicio muy por encima de las demás aplicaciones.

Mary Ann went the extra mile to assist me in importing reviews from another source as well add them to my website. I Will start using YOTPO now and I can say that their customer service is excellent!

Great App. Good looking UI and great functionality, One of the best FREE app ever used!

I had a very good experience with Allent M. He/She helped me a lot in correcting file formats and it has been very speedy assistance. I really appreciate this becuase from now on we could easily fixing formats problems from our own end easily. Thanks a lot, their customer service is top notch! :)

Great review app. I had issues with transferring my reviews from a previous platform and Gimbert from Yotpo was extremely helpful. I've been looking at other review platforms for when I decide to upgrade plans for more features... I'll be staying with Yotpo due to Gimbert.

Rhem was an amazing help with my support question. They helped solve my issue quickly and got everything situated for me same-day. Very happy with their support!

Yotpo is easy to use and has lots of features, even on the free plan. We've never had any issues with the app's performance. We particularly like how customizable and branded we can make the review request emails. We also appreciate the different tiers of paid plans so that as our order volume grew, we could upgrade to plans that fit our needs and budget, and downgrade as needed. And, 10/10 for customer service. We made a mistake when upgrading to a higher plan and asked if we could get a refund. We thought it was a long shot, but they did refund us, AND during the process were really great about sending updates to let us know they were still working on our ticket.

I have been using YOTPO Free Plan for a couple of years now. Easy to set up and administrate. I had to raise a ticket recently and was very happy with the service provided by Arven.

Very good support! So far so good. Thank you!!! They were prompt, great followup and i'm happy so far. Update: 2nd review, Today my website had an issue with reviews not showing. After wasting a few hrs, I reached out to Yopto and Doner P helped me resolve this issue so swiftly. He did a great job and i have to give kudos to him on how much he knows about resolving issues on this platform. Thanks so much. It's resources like this that keeps us shopify owners using this app!