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This is one of the best Review apps on Shopify. Had issues one time and John B was more than helpful in resolving it so fast !
Love you guys
Allen M. has helped us out heaps!
Great app, with easy integration and fast customer service.
Overall, would recommend to anyone starting up a store.
very helpful support
Thanks for your feedback, we really appreciate it.
EXCELLENT service by Ruzsel J & Keano M. Thank you so much for resolving my issues!
Thank you for sharing your thoughts with us!
I had a great experience with the support team. Doner was the representative who was able to help me set up my review system. The team was very responsive and helpful. thank you!
Updated Review 05/29/24:
Yotpo continues to disappoint me. I was chatting with them on a weeknight about some issues with their widgets and this is what I see:
Let me transfer you to one of our support agents.
7:08 PM
All our agents are currently busy.
7:08 PM
How about I create a ticket for you?
A support agent will follow up with you soon.
So BAD. If you're considering Yotpo, please know that customer support is nonexistent. We will be leaving Yotpo soon and advise others who haven't joined yet to please save yourself the trouble. There are better companies out there who don't just outsource their customer support like Yotpo, but who are actually available to resolve issues.
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I'm updating my review because I've wasted so much time talking to customer support who does not know how to resolve my issue. I upgraded my plan to accommodate more reviews and Jeorge had mentioned it will automatically be resolved in a few hours. Sure enough, Yotpo let me down again and it still isn't fixed. Customer support requires extreme hand holding and does not have a process on how to fix common issues. I'm extremely frustrated with Yotpo.
Thank you for leaving a review. We value your feedback and apologize for any inconveniences this may have caused on your end. After looking into your account, we can confirm that we did not make any changes on your behalf — and we would never make changes without your permission/knowledge. Our team has contacted you to offer assistance, but we have not heard back.
Rhenant provided me with outstanding support thank you !!!!!
I had a further review with John this afternoon (28th Dec) who was excellent in solving 3 issues I had
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
The customer services i recieved was absolutely incredible my issue was resolved within a couple of minutes. Special mention to my customer representative JOHN B.
5 stars for sure!
Other than the name, because let's face it, "YotPo" sounds like a communist sauna commune just below San Francisco, this tool is actually pretty good.
Integration goes far - I like their support and the ability to moderate is great too.
Support from John B was excellent! He helped me with the remapping within minutes. Definitely recommend! Thank you!