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As a stand alone tool, unintegrated, it works fine, does what it says on the tin. But in a modern ecommerce environment who wants tools that are unintegrated and in the review context, not communicating with Google to present your reviews in search and ads, as per this stated feature:
"Drive high-intent traffic by displaying ratings in organic search results and Google Ads."?
Well disappointingly, it cost $8500 per year to get access to this feature, it comes with other features, but when you are trying to grow your store this feature is very useful without the rest, but totally and completely unaffordable for smaller stores. Great if you are already the size of John Lewis or Amazon, but you probably need it less if you are already that size.. Thanks for your help Yotpo in enabling the growth of our store... NOT!!!
As a small e-commerce business, Yotpo has been an amazing tool for us over the last few years to collect verified customer reviews easily. Their support team has always been super helpful & we appreciate how accommodating they've been in helping us navigate the best route to elevate our business. :)
Very useful app to collect reviews. Also great customer service! It really helped us build trust with our customers and potential customers. Contacted customer service on several occasions and they are super quick in resolving any issues. A special thank to Mark Oliver for all his help!
Thank you so much for taking the time to leave a review, happy to hear our customer support team is hitting the mark!
We have been staying with Yotpo since the beginning, it's a very robust system and we are very happy with it still. Features are awesome, it's very easy to use and functional, and customer service is amazing. High fives!
The customer support team, particularly Caroline & Diane are really knowledgeable & efficient in assisting clients! It really helps save our time & get to the solution quickly. Keep up the good work!
Kenneth John M was fantastic 10/10. Very impressed with level of customer service and assistance offered.
Thank you for writing a review — we value your feedback.
The live chat was super helpful! Excellent customer service and support from Jo Lorenz! This app is amazing.
App works great and as advertised, exceptional customer service. They are super responsive whenever I need help.
We're so happy to hear it! Thank you for taking the time to leave a review, we're so glad our support team was able to help.
Very good and fast customer support! I was able to chat with a knowledgeable and helpful human within 30 seconds of requesting it! Specifically, I was helped by Ronel who was really great (very friendly, very knowledgeable, very efficient).
They were very attentive as I transferred reviews from my old theme to new theme. Sometimes response to emails within 5 minutes and problem fixed. looking great although I wish their logo didn't have to show on my webpage.