Yotpo Product Reviews & UGC

I used this app to collect Product reviews. The support is QUICK and Ronel R. went above beyond to help me when i contacted support ! LOVE THIS APP.

I've used this app to automate asking for reviews. I love how it also automatically posts these reviews to my FB and Twitter accounts, which has brought people back to my website and provides that social proof. Even when I had to delete and republish a product (which had a positive review attached) due to a technical website issue, the Yotpo support was so fantastic and exceeded my expectations, the team helping me reconnect the original review to the new product listing. I could not recommend Yotpo enough!

The customer support of the app is amazing, Hermes really helped me with the technical problems I had.

The pricing is not transparent from the beginning. I've had the app installed for a couple of years. In that time frame, we've upgraded our plan a couple times from the free plan. We got to the point where I wanted to use their unique coupon code generator. The app says "click here to upgrade". I click there. I upgrade. It still says I need to upgrade. Contacted them. Come to find out that what it told me to upgrade to, does not actually include the feature I was trying to get. Weird then why would it have me "click to upgrade". After much probing and no straight forward answers, they finally proceed to tell me there is a minimum of $8,000 investment annually for the plan that includes a unique coupon generator (it does also include other features in said plan). I am now looking for a better and more affordable alternative for my small business.

I'm having to revisit this review for the fourth time - if you are thinking of using YOTPO - DON'T DO IT - unless you are happy to while away your PRECIOUS hours in Yotpo support chats while they promise to fix whatever is causing some random reviews for some completely different store (ie not our store) appearing in our account which basically uses up your entire monthly review credit ... I have been promised that this has been escalated, it's been fixed and that we'll be recompensed with a credit .... none of which has happened yet ... I recommend looking for a better app. If I could give zero stars I would but it seems to be locked on one

I was having trouble installing the app on my Shopify store, so I contacted support via the instant messaging app. They responded immediately and were able to help me with a couple of tasks. I also love the new review widget.

Nick S and Rilu helped me out twice today and manually transferred reviews from our old site to the new one. Looking forward to working with you guys!

I use this app to help me gain reviews from my customers. I really like how I can comment back on all the reviews so that I can engage with my customers on a personal level!

Had a problem that reviews were not showing on the site, turns out we had a duplicated account, contacted support chat and they fixed the issue with no fuss and amalgamated both accounts. Support is excellent

Simoun was helpful in providing support and edits to my star rating widget. It was a quick resolution and we're very pleased.