Yotpo Product Reviews & UGC

Ronel R was an incredible help! Timely, kind, and productive. It was such a great experience and I would feel confident using the support chat again.

this has been great to use. when i chatted with support happy was super helpful and friendly and answered all my questions. i will continue to increase subscriptions as my business grows, i love the plan flexibility
but would like a more handson help for business owners that dont know anything about adding codes. i have tried that once and had to reset my entire store and start over. that took hours and wasnt fun. so any additional features that require me to add liquid code and just dont do and i am missing out.

Great work by the Yotpo team, made it easy to transfer over. They moved all of our reviews from our old platform. They provide more tools to reach out customers and ensure they are satisfied.

Great app. Only complaint is that it costs way too much to do things that should be basic functionality such as Q&A and commenting.

EDIT: Changing our review from 3 to 1 star. Yotpo's service has decreased dramatically.

They told us we could upgrade to a $49/mo. plan to enable commenting on reviews. What they didn't tell us was that this would cap our MAPS at 150/month.

Also, customer service is extremely slow and they've outsourced it so that you only get emails at 1AM and have to wait 24 hours to get a response.

Very disappointed considering we've been using this app for over a year now and this is how we are treated.

We will probably uninstall soon and move to a better competitor.

Quick responding to online chat from Rhemy R. Really helpful! Great customer service. Will continue to use Yotpo!

This is a goo app - I would install it on any store. It's pretty easy to use and install, it helps feature products with great reviews and oveall it's worth it. I'd say check it out.

So far so good with this app. I'm very happy with all its features such as giving coupons for reviews, the social media integration and the carousel looks great on my home page.
The customer service is excellent. Mary Ann answered both my queries promptly and helped me resolve my issues. Definitely a weight off my mind being able to chat with someone easily as I'm not always that technical!

I'm looking forward to seeing how it helps my business progress. Reviews are such an important aspect of business these days and I'm feeling positive that with Yotpo's features, it will help drive more sales.

Absolutely amazing customer service. Ronel helped me figure out how to allow my reviews to be shown on my store. At first there was a problem where my shopify debut theme wouldn't allow the code to go through and I would have to contact them but he was able to fix it right away!

The service is awesome. It almost midnight here and the support replied to my surprise.
And they solved everything!
amazing..!

Manny helped me a lot! Best customer service I have ever had! 1 hour of patience, tips and quick answers. Good job!