Yotpo Product Reviews & UGC

Yotpo is definitely a fantastic compare to other review apps however I have to agree with many other users with regards to the high pricing of the paid version.

The app works really well and the support is really helpful. The reviews are displayed correctly along with photos with proper integration into Shopify.

Great addition to your website! Customer support is timely and efficient and they work to help resolve any problems. Recommend!

Overall the app is pretty good. I have to give it a 4 because product grouping isn't available unless you buy their premium plan which in my case would be $12k/year. This is something I'd highly recommend they change to lower plans as Shopify has a limited variation capability which means you might fall in our case of having to split the product by colors or sizes due to the number of high variation or more than 3 variations.

This app made it easy to collect reviews for our different products and website. Nick from customer support was very helpful when we wanted to transfer reviews from an old discontinued version of our product to the new version of the product so we wouldn't lose all of our review over the last few years.

We have run into some issues with reviews not automatically publishing and the correct amount of stars/reviews displaying on certain pages of our website but overall happy with the app and their customer service team's quick response time. Anne has recently helped us clarify some things and deserves 5 stars!

I've been using the Shopify Reviews App for the past 18 months or so, and have had 8 reviews from customers, 3 of which were from the same customer. I decided to try Yotpo as I really liked the idea of the auto email after purchase feature, and the option to upgrade and unlock further features if so desired in the future. In less than 24 hours of installing the free version of this App I've had 3 customers post reviews. Extremely pleased with results so far and the only thing putting me off giving 5 stars is as another reviewer pointed out - the cost of upgrading to more feature rich plans. I would still take the free version of this App over the Shopify Reviews App anytime.

Good App, Great customer support! Was having a hard time installing the Review Carousel on my Home Page and used chat support feature to be connected to Djan. They answered all of my questions and got me set up. Now going forward I know what I need to do should I want to make any updates. Very happy!

I’m pleased with their customer service specially Jandy who was prompt to help with what I needed and understood my request. What I don’t like is that in order for us to use our hard earned reviews of the same product on another shop I have to upgrade and I tried to upgrade before but was extremely expensive for small businesses. Overall I am very satisfied with Jandy’s support.

So far so good. I like the all the extras you get with this review app. I, being a consumer myself, know that reviews can definitely sway a person's decision whether to buy or not to buy. So I realized early on how important reviews were going to be for my products. I installed another review app before I installed this one and it did as promised, but it didn't go the extra step of e-mailing the customer after a purchase has been made to proactively retrieve a review. I haven't made any on-line sales yet with this app installed, so I can't comment on if it actually works ! But the insulation of the app was easy enough, so I'm keeping my fingers crossed.