Yotpo Product Reviews & UGC

This app offers a heck of a lot of great features for the low price of free. I am just getting started but I can see the value in their premium features and will likely be upgrading in the future. I've done lots of research and been reading the Shopify blogs and one thing that many of the successful stores have in common is their use of Yotpo.

In 4 months of use, we have seen our revenue and brand engagement increase dramatically. The team is a pleasure to work with as well.

Customer support provided a very quick response and fix to an issue we had, but didn't know how to fix ourselves.

Yotpo has the best customer service, super easy and very helpful technical support. Special thanks to Sasha Marchuk, you're awesome!! Thanks again:)

So far so good! I’ve gained some customer reviews, which helps build trust from potential consumers. Gimbert was also very helpful in assisting me with getting my email settings corrected!

Yotpo is very deceiving. We have numerous shipments we make for sample orders (zero dollar), and numerous wholesale orders to hundreds of national chain outlets, where there is NO email provided for the orders. Yotpo charges you for fulfilled orders, not per emails sent for reviews, thus, you will be overcharged for every order you process. I discussed them charging based on email requests for reviews, and they stated they would implement that, that was 4 months ago. I have given up as I run out of "fulfillment credits", not requested review credits halfway through every month. Buyer beware! We have finally given up on Yotpo in lieu of a better review app that works better with google product reviews and charges based on their performance, not based on your fulfilled orders. If you choose to be charged for your fulfilled orders, even if half of those have no interaction with Yotpo at all, then feel free, otherwise, find another review app that charges you on their actual performance. Its like a marketing company telling you that their bill will be based on your overall sales only and not the effectiveness of their marketing. Its very deceptive.

Why this app does not have 4.9 overall rating? No idea. The customer service from pauline was awesome. A total rock star.
Yotpo itself works perfect and i think is the best app to increase customer's trust. A lot on quantitative date can be used to better serve your customers, which is the whole point. Again 5 stars

Great app , but if you want to upgrade it very expensive. Happy with what I am getting for free,

Yotpo has been fantastic, I'm generating lots of verified 5 star reviews that are being displayed on a carousal on the home page, and individual reviews being displayed on the product pages.
The service is second to none, the live chat is instant, and actions are taken straight away to rectify any issues I have. This is a great App.

I found Yotpo and installed it in my store. Amazingly this application is really the best application. User Interface easiest to understand and maintain, Customer support 10/10. I highly recommend it for the other users too.